F&B Hostess
Sobre el trabajo
Job Qualifications
Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.
Key Areas of Responsibilities
1. Customer Service
› Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
› Ensures the delivery of brand promise and provides exceptional guest service at all times.
› Provides excellent service to internal customers in other departments as appropriate.
› Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
› Maintains positive guest and colleague interactions with good working relationships.
› Establishes a rapport with guests maintaining good customer relationships.
2. Operational
› Ensures that minimum brand standards have been implemented.
› Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
› Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
› Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
› Greets customers and seats guests accordingly.
› Computes bill according to items consumed by guests.
› Presents checks/ bill showing amount due.
› Makes change, cashes checks, and issues receipts to guests.
› Records amounts received and prepares reports of transactions.
› Reads and records totals shown on cash register tape and verifies against cash on hand.
› Quotes price and describes features of items for which money is received.
› Makes necessary checks needed for specific function.
› Makes daily transactions on his/ her shift.
› Gives cash refunds or issues credit memorandums to customers for returned merchandise.
› Fully conversant with all aspects of the Micros System.
› Operates cash register by passing price coded items across electronic scanner to record price, compiles printed list, and displays cost of customer purchase, tax, and rebates on monitor screen.
› Verifies cash received ensuring only genuine money been collected.
› Verifies all credit cards presented by guest before to validity of the card.
› Strictly adheres to all policies and procedures issued by the Finance with regards to cashiering and cash handling.
› Reports and explains any discrepancies in outlet checks, daily transactions and reports.
› Verifies all credit cards presented by guest before to validity of the card.
› Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
› Have a thorough knowledge and understanding of all Food and Beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
3. Personnel
› Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM’s Values and Culture Characteristics.
4. Other Duties
› Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
› Ensures high standards of personal presentation and grooming.
› Exercises responsible behavior at all times and positively representing the hotel.
› Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
› Attends training sessions and meetings as and when required.
› Carries out any other reasonable duties and responsibilities as assigned.
- Departamento: Alimentos & Bebidas servicio
Sobre ti
Language: English
Gender: Female
- Idioma requerido: Inglés.
La empresa
The word ‘Chedi’ typically refers to a place of meditation and has been associated with settings where one finds peace. In the same way, Chedi hotels are created as tranquil environments so that travelers, on their journeys, may rediscover the joys of stillness and be soothed by the calmness in a backdrop of beauty and comfort.
As the visionary management company behind the Chedi brand, GHM is also continually evolving the brand – we continuously plant the Chedi flag on an exciting destination that travel aficionados should definitely include on their bucket list.
