Executive Assistant Manager (f/m/d)
Grand Hotel des Bains Kempinski St. Moritz
Saint Moritz, Switzerland
Manager, Hotel Services
Sobre el trabajo
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
The Manager Hotel Services will play a crucial role in ensuring exceptional guest experiences across all accommodations aboard our US based cruise ships. You will oversee, in close collaboration with the Heads of Department in Geneva, the seamless operation of all Guest Relations - Reception services, and Housekeeping (both public areas and stateroom) operations, maintaining high standards of cleanliness, comfort, and guest satisfaction. This position reports directly to the Vice President Hotel Operations US with a dotted line to the Global Director Guest Services and Global Director Housekeeping in Geneva, and involves managing a diverse team of hospitality professionals.
This is a hybrid position requiring 3 days per week in the office, in Miami.
Your Impact
* Ensure company policies and procedures in Housekeeping and Guest Relations operations are consistently adhered to.
* Develop in collaboration with US and corporate HOD's strategies to enhance guest experience and loyalty across all aspects of the Housekeeping and Guest Relations department and implement them on assigned vessels in the US.
* Train, coach, and mentor Housekeeping and Guest Services leadership to deliver exceptional service in accordance with company standards and US hospitality expectations.
* Focus on application of Masters of Excellence problem resolution in all guest facing areas and develop strategies for service failure prevention as a first step and adequate application of the compensation model by all FOH departments.
* Monitor guest feedback and implement improvement plans as necessary to continuously elevate service quality.
* Collaborate with other departments to ensure seamless guest experiences across all touchpoints.
* Ensure efficient and effective daily management of Housekeeping, Laundry, and Guest Relations operations for US based vessels in cooperation and coordination with Corporate HOD's for these divisions
* Track and monitor closely the maintenance status of all Housekeeping areas, including Laundry, and collaborate with the technical teams in UK and US to expedite resolution and parts for critical equipment.
* Review to optimize turnaround day room readiness and luggage delivery operations in collaboration with Global Director Housekeeping operations.
* Ensure assigned vessels remain within hotel expenditures departmental budgets and review opportunities in cost efficiency without compromising on service quality.
* Ensure compliance with all safety, environmental, and Public Health (USPH) regulations governing housekeeping operations.
* Maintain up-to-date knowledge of industry trends, competitors, and new developments in housekeeping and Guest Services.
* Conduct regular ship inspections and audits to ensure adherence to company standards and regulatory requirements.
Your Journey so far
* Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
* Cruise line experience on a corporate level within Guest Services and/or Housekeeping operations preferred
* Proven experience in guest services management, with a track record of achieving high levels of guest satisfaction.
* Strong leadership and interpersonal skills with the ability to motivate and develop a team.
* Exceptional problem-solving abilities and a proactive approach to addressing guest concerns.
* Excellent communication skills, both written and verbal.
* Knowledge of US hospitality standards and customer service best practices.
Your Essentials
* US Passport or US Permanent Resident
* MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
The best of your adventures is the one you have yet to sail!
Your Purpose
The Manager Hotel Services will play a crucial role in ensuring exceptional guest experiences across all accommodations aboard our US based cruise ships. You will oversee, in close collaboration with the Heads of Department in Geneva, the seamless operation of all Guest Relations - Reception services, and Housekeeping (both public areas and stateroom) operations, maintaining high standards of cleanliness, comfort, and guest satisfaction. This position reports directly to the Vice President Hotel Operations US with a dotted line to the Global Director Guest Services and Global Director Housekeeping in Geneva, and involves managing a diverse team of hospitality professionals.
This is a hybrid position requiring 3 days per week in the office, in Miami.
Your Impact
* Ensure company policies and procedures in Housekeeping and Guest Relations operations are consistently adhered to.
* Develop in collaboration with US and corporate HOD's strategies to enhance guest experience and loyalty across all aspects of the Housekeeping and Guest Relations department and implement them on assigned vessels in the US.
* Train, coach, and mentor Housekeeping and Guest Services leadership to deliver exceptional service in accordance with company standards and US hospitality expectations.
* Focus on application of Masters of Excellence problem resolution in all guest facing areas and develop strategies for service failure prevention as a first step and adequate application of the compensation model by all FOH departments.
* Monitor guest feedback and implement improvement plans as necessary to continuously elevate service quality.
* Collaborate with other departments to ensure seamless guest experiences across all touchpoints.
* Ensure efficient and effective daily management of Housekeeping, Laundry, and Guest Relations operations for US based vessels in cooperation and coordination with Corporate HOD's for these divisions
* Track and monitor closely the maintenance status of all Housekeeping areas, including Laundry, and collaborate with the technical teams in UK and US to expedite resolution and parts for critical equipment.
* Review to optimize turnaround day room readiness and luggage delivery operations in collaboration with Global Director Housekeeping operations.
* Ensure assigned vessels remain within hotel expenditures departmental budgets and review opportunities in cost efficiency without compromising on service quality.
* Ensure compliance with all safety, environmental, and Public Health (USPH) regulations governing housekeeping operations.
* Maintain up-to-date knowledge of industry trends, competitors, and new developments in housekeeping and Guest Services.
* Conduct regular ship inspections and audits to ensure adherence to company standards and regulatory requirements.
Your Journey so far
* Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
* Cruise line experience on a corporate level within Guest Services and/or Housekeeping operations preferred
* Proven experience in guest services management, with a track record of achieving high levels of guest satisfaction.
* Strong leadership and interpersonal skills with the ability to motivate and develop a team.
* Exceptional problem-solving abilities and a proactive approach to addressing guest concerns.
* Excellent communication skills, both written and verbal.
* Knowledge of US hospitality standards and customer service best practices.
Your Essentials
* US Passport or US Permanent Resident
* MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Departamento: Otros
La empresa
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Manager, Hotel Services
Varias ubicaciones
A tiempo completo, Indefinido
Fecha de inicio:
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