MSC Cruises

Publicada

B2C Contact Centre Agent

Sobre el trabajo

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
In line with MSC Cruises service standard & procedures, the B2C Contact Centre Agent promotes MSC Cruises products and services to consumer and provides the customer service, handling all individual clients' requests - coming by telephone, email and chat.

Your Impact

Handles individual clients' telephone calls, in line with the Service Standards and Procedures;
Promotes MSC Cruises products and services;
Uses the reservation systems to process telephone sales for individual clients;
Assists clients with specialist support and after-sales service;
Assists clients with their online booking and other web queries;
Responds to clients' requests coming by several channels ;
Provides support and information to clients in order to enhance customer service and loyalty;
Reports customer feedback on web functionalities and content.

Your Journey so far

Experience dealing with clients either over the phone or face-to-face.
Sales experience.
Communication and interpersonal skills.
Sales and persuasion skills.
Proactivity and results orientation.
Customer orientation.

Your Essentials

Fluent in Italian and English; any additional European language (particularly French or German) is considered an advantage.
University degree in Economics, Business Administration, Marketing & Communication, or Linguistic Studies.
Good knowledge of Microsoft Office.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Departamento: Operador telefónico

La empresa

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!