Hilltop
Publicada
Operations Manager
Sobre el trabajo
We are seeking a highly organized and results driven Operations Manager to oversee the daily activities across our village. The ideal candidate will ensure operational efficiency and streamlined processes.
The HTG village Operations Manager will oversee the day-to-day operations of the village to ensure the highest standards of guest satisfaction, operational efficiency, and profitability. This role involves managing departments such as Front Office, Housekeeping, Food & Beverage, Kitchen, Events and Security, ensuring all functions work together to provide seamless guest service and meet business goals.
Responsibilities:
* Supervise and coordinate the activities of all operational departments.
* Ensure smooth daily operations across all responsible departments.
* Monitor guest feedback and implement service improvements.
* Assist in the development and implementation of standard operating procedures (SOPs).
* Oversee staff scheduling, training, and performance evaluation, time and attendance and payroll budgets.
* Work closely with the General Manager/ Assistant General manager to execute strategies and business plans.
* Manage operational budgets, control costs, and optimize profitability and productivity.
* Ensure compliance with health, safety, licensing, and legal regulations.
* Handle guest complaints professionally and ensure customer satisfaction.
* Maintain high standards of cleanliness, safety, and guest service throughout the village.
* Liaising with Sales to ensure smooth daily operation with bookings and admissions.
* Duty management roster.
* Identify business and revenue opportunities
* Implementation of cost savings measures
* Enhance productivity and efficiency throughout the responsible departments
* Participate in the duty management roster
Requirements:
* Minimum 3-5 years of hotel/operational management.
* Strong leadership and interpersonal skills.
* Excellent communication, organizational, and problem-solving abilities.
* Proficient management software and MS Office.
* Ability to work flexible hours, including weekends and holidays.
* Good level of written and spoken English is essential.
* Familiarity with revenue management, budgeting and expenditure.
* Previous experience in a hotel environment is desirable.
* Be a people's person
* Pro active approach to change management
- Departamento: Responsable del departamento de habitaciones
Sobre ti
- Idioma requerido: Inglés.
La empresa
AX Hotels has been a leader in the hospitality industry in Malta for the past 35 years and today, its Hotel Operations are run by a dedicated professional Hotel Management Company that forms part of AX Group.
We are one of the largest chains of hotels in Malta, owning 7 different products, specializing in the 4 and 5-star segment. Three properties are located in the heart of Sliema all within each other’s reach. AX The Palace is our fashionable 5-star hotel while AX The Victoria Hotel is our 4-star accommodation with flawless 5-star service. AX Palazzo Capua is an iconic 200-year old building that is rich in history, culture and detail. AX Seashells Resort at Suncrest and AX Sunny Coast Resort & Spa are both located in Qawra. The former is an all-inclusive hotel while the latter is made up of fully serviced self-catering apartments with resort facilities. We have also taken Malta’s capital city by storm. AX The Saint John is a boutique hotel that is ideal for the independent traveller. Rosselli – AX Privilege is a 5-star luxury accommodation in the heart of Valletta, the first of its kind.
One would naturally ask – But who are you exactly? The best way you could always describe us is – Behind this great brand is a bunch of ordinary people who love to do things in an extraordinary way.
