Reservation Manager

RESERVATIONS MANAGER

The Reservations Manager is responsible for providing oversight of the Reservations function for the hotel. This individual helps to ensure reservations are handled in a friendly and efficient manner and quotes of available rates are made to maximize room revenue and average rate according to property standards. He/she is also responsible for participating in weekly revenue calls.

Job Duties & Functions

·      Ensure all incoming reservation calls are answered in a friendly, efficient and courteous manner, as outlined in SOP

·      Communicate and work closely with the Sales Department concerning group & leisure bookings and Revenue Management to ensure all systems are effectively managed to maximize occupancy & ADR in support of the sell strategy.

·      Continually update Central Reservations/call center on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.

·      Ensure alignment between Envision and PMS data to optimize revenue opportunities.

·      Demonstrates technical knowledge to open, close and place restrictions in various booking engines and with OTA partners, as applicable.

·      Attend Revenue Strategy meetings and give input on trends and opportunities to maximize revenue. Ensures the development and implementation of reservation sales strategies that generates revenue and profitability. 

·      Attend Pre Convention meetings when needed and other ad hoc meetings as requested

·      Manage rooms inventory on daily basis and communicate any upsell opportunities to FOH teams.

·      Work closely with Residences manager to manage reservation requests for residence owners and ensure prompt communication at all times.

·      Work closely with rooms controller and front of house management in order to ensure efficient blocking of rooms.

·      Support the development of sales packages that meet guest needs and hotel profitability. Coordinates with hotel management to improve sales metrics.

·      Handle all special reservations, to include V.I.P. reservations, packages and discounts. Ensure all traces are accurately updates and communicate with corresponding departments.

·      Maintain accurate files and reports including effective management of department expenses, including payroll.

·      Provides coaching, counseling and development of Reservations team in addition to managing schedules.

·      Performs other duties and attends meetings, as assigned by hotel/department leadership

Education & Experience

·      Minimum 2 years of experience managing hotel reservations department in leadership capacity.

·      Strong understanding of Forbes/ AAA brand standards is preferred. Hospitality Management degree is preferred.

·      Proficiency in managing hotel rate codes, booking engines, OTA and building packages is mandatory.

·      In depth understanding of Opera and reservations platforms is a must. 

·      Proficiency in Microsoft Office is a must.

·      Must be able to evaluate and select among alternative courses of action quickly and accurately.

·      Must possess comprehensive knowledge of the field's concepts and principles.

·      Experience in hiring and coaching team members.

·      Flexible schedule, able to work evenings, weekends, and holidays when needed.