Night Receptionist

The Night Receptionist is responsible for executing the hotel’s overnight accounting and front desk operations. This role ensures the accuracy of daily financial records, balances all transactions, and prepares end-of day reports. The Night Receptionist also upholds guest service standards and supports hotel operations during night-time hours, maintaining the same level of service and integrity as during the day.

Tasks:

·      Handling all formalities for individual and groups’ arrival, departures, and queries

·      Prioritizing guests and their wellbeing, with every effort being made to meet guests’ needs and demands

·      Answering phone calls and emails in a professional manner and timely manner that reflects the Hotel Brand Standard.

·      Ensure that the front desk and surrounding area are adequately equipped for guest needs, and that the front office team has an ample supply of necessary materials.

·      Support the Front Office Manager in the night operations always using a proactive approach. 

·      Decision making in operational needs during the night shift.

·      Assume full responsibility for managing a cash float.

·      Maintaining a working knowledge of the sales and front office areas, credit policy, different room types and hotel services

·      Working closely with the Front Office Team to ensure the daily tasks are performed correctly.

·      Responsible for the Night Audit and other reports that require generating.

·      Respond to guests’ feedback, inquiries, issues, and any emergencies during the night.

·      Passionate about hospitality and providing outstanding guest experiences.

·      Excellent written and verbal communication skills in English. Italian knowledge will be considered an asset.

·      Previous experience in hotel reservations or front office would be ideal.

·      Proficient in Microsoft Office.

·      Strong attention to detail and problem-solving abilities.