AX The Palace
Posted
Assistant Food and Beverage Service Manager
About the job
We are currently seeking a dedicated and enthusiastic Assistant Food and Beverage Service Manager to join our team. This is a fantastic opportunity for someone with a passion for food, hospitality, and customer service, and the drive to support our Food and Beverage team in delivering excellence.
Responsibilities:
* Assist in overseeing daily operations across all F&B outlets including restaurant, bar, banquets, and room service.
* Ensure consistent service standards and deliver exceptional guest satisfaction.
* Monitor cleanliness, ambiance, and compliance with health and safety regulations.
* Supervise, schedule, and support F&B service staff.
* Conduct training sessions for both new hires and current team members.
* Support employee onboarding and ensure adherence to company policies.
* Assist in preparing and managing departmental reports.
* Participate in monthly stock-taking processes and ensure accurate reporting.
* Maintain precise records of payroll and staff attendance.
* Resolve guest complaints and service-related issues promptly and professionally.
* Collaborate closely with all departments, particularly kitchen and events teams, to ensure smooth and seamless service.
* Support planning, setup, and execution of events, meetings, banquets, and other functions.
* Ensure all F&B departments follow established Standard Operating Procedures (SOPs).
* Deliver ongoing training to staff as needed.
Requirements:
* Minimum 2-3 years of experience in a supervisory F&B role, preferably in a hotel environment. Prior experience in a similar position will be considered an asset.
* Smart, professional appearance with strong attention to detail.
* Strong administrative and organizational skills are essential.
* Proficient in MS Office applications and hotel management systems.
* Excellent communication and interpersonal leadership skills.
* Ability to work under pressure and manage multiple priorities effectively.
* Strong leadership capabilities and team management skills.
* Willingness to handle outside catering functions as required.
* Proficient in English; knowledge of additional languages is an asset.
* In possession of a valid driving license, preferably including category C1.
* Flexibility to work varied shifts, including evenings, weekends, and public holidays
- Department: F&B service
About you
- Language required: English.
The company
AX Hotels has been a leader in the hospitality industry in Malta for the past 35 years and today, its Hotel Operations are run by a dedicated professional Hotel Management Company that forms part of AX Group.
We are one of the largest chains of hotels in Malta, owning 7 different products, specializing in the 4 and 5-star segment. Three properties are located in the heart of Sliema all within each other’s reach. AX The Palace is our fashionable 5-star hotel while AX The Victoria Hotel is our 4-star accommodation with flawless 5-star service. AX Palazzo Capua is an iconic 200-year old building that is rich in history, culture and detail. AX Seashells Resort at Suncrest and AX Sunny Coast Resort & Spa are both located in Qawra. The former is an all-inclusive hotel while the latter is made up of fully serviced self-catering apartments with resort facilities. We have also taken Malta’s capital city by storm. AX The Saint John is a boutique hotel that is ideal for the independent traveller. Rosselli – AX Privilege is a 5-star luxury accommodation in the heart of Valletta, the first of its kind.
One would naturally ask – But who are you exactly? The best way you could always describe us is – Behind this great brand is a bunch of ordinary people who love to do things in an extraordinary way.