Assistant Front Office Manager

Traders Hotel Kuala Lumpur

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

AsAssistant Front Office Managerwe rely on you:

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operation of the hotel.
• Examines the Morning Report for information and accuracy, including status and availability of rooms.
• Checks with the Front Office Service Leaders to ensure that reservations are inspected, and blockings are done as per procedure, attends to room changes, establishes status of available rooms and plan the day’s work.
• Ensure morning check-outs are proceeding smoothly.
• Checks specific GTC guests (VIPs) rooms at random and informs Housekeeping of any deficiencies.
• Checks the bulletin board to ensure that all activities/ functions for the day-to-day are correctly posted.
• Authorizes all rebates and paid outs according to the limit set by Management.
• In all incidents, provides department heads with reports and takes action to avoid repetition of any incident, accident, theft and complaint.
• Identify staff training requirements and service improvements areas.
• Ensures maximum safety of the guests and employee during emergencies. The protection of the hotel’s interest must be of major concern to him/her.
• Promptly handles guests’ feedback and informs the necessary departments where appropriate.
• Will make decisions on all matter involving guest contact with hotel employees. In the absence of the Front Office Manager, he/she has full authority in all decisions.
• Makes advanced preparation for an orderly transition from the morning to the evening shift.
• Assumes other duties as assigned by the Front Office Manager.
• Monitors and liaises closely with Housekeeper in charge to rectify the room discrepancy regularly.
• Monitors and follow-up on expected departures.
• Ensures that charges reflected in the “Interface Lost Postings” permanent folio are correctly transferred to the respective guests.
• At the start of the shift at night, Service Manager – Front Office (Overnight) will discuss with Service Manager – Front Office (Evening) on current or possible problems.
• Checks and verifies “Rate Variance Report” and informs the Front Office Manager of any irregularities in rates accorded. Also ensures that room discrepancy and due-out rooms are cleared before night audit commences.
• Briefs the Service Manager – Front Office (morning) on the problems occurring during the night shift and any situation that may require further attention.

Requirement:

• Has minimum one year experience as Assistant Front Office Manager or 3 years experience as a Duty Manager.
• Bachelor's Degree or Diploma in Tourism/ Hospitality/ Hotel Management.
• Guest Orientated and Result Driven.
• Possesses effective leadership skills.
• Oral and written proficiency in English and Bahasa Malaysia.
• Equipped with Sales and FinancialKnowledge.
• Equipped with effective training skills.
• Has strong interpersonal and communication skills
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.