Sales and Service Applications Analyst

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises, the world's third-largest cruise line brand, is experiencing unprecedented growth in the U.S. market and embarking on an ambitious Digital Transformation program to enhance operations, elevate customer experiences, and drive innovation. As part of this transformation, the Sr. Technical Analyst & Project Lead will play a critical role in shaping the future of MSC Cruises' digital channels by establishing, managing and supporting features and roadmaps that deliver measurable business value and align with the company's strategic objectives.
In this role, the Technical Analyst & Project Lead will leverage a blend of business analysis and project management expertise to drive the successful execution of digital initiatives. This includes collaborating closely with IT, digital stakeholders, and cross-functional teams to ensure timely delivery, seamless integration, and optimal performance of new solutions. By delivering scalable and impactful digital capabilities, this role will directly contribute to MSC Cruises' continued growth in the U.S. market.
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MSC Cruises USA is an equal opportunity employer that complies with EEOC rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.

Your Impact

Support the digital transformation program, as well as ongoing complex IT projects, for the sales and service organization.Partner with IT and Digital stakeholders to plan and execute the sales and service roadmap items aligning short-term and long-term development goals with business objectives. Maintain strong relationships with business counterparts, as well as Headquarters teams that support the end-to-end ecosystem of the customer. Serve as a translation layer between the US business stakeholders, by asking the right questions; providing insight and analysis to ensure that both business and technical perspectives are accounted for.Bring a cross-functional mindset to business initiatives.Work with the US business in defining and writing requirements and initiatives, while working in a SAFe framework.Analysis of complex business problems faced by the end users of the sales and service applications. Evaluate and document business processes, anticipate requirements, and uncover areas for improvement for various aspects of the sales and service organization.Demonstrate strong leadership within a matrix organizational structure, driving collaboration, alignment, and effective decision-making across diverse teams. Facilitate and coordinate testing; compile and communicate findings, insights, and recommendations to stakeholders.Assist with the communication and monitoring of sales and service application issues and coordinating with Headquarters IT team as needed.

Your Journey so far

Bachelor's degree in Computer Science, a related field, or equivalent experience.
4+ years of experience developing and executing enterprise-wide initiatives within a large, complex business and technology landscape, preferably in a global organization.
Proficiency in SDLC and Agile methodologies, including writing clear user stories and test cases.
Experience participating in or conducting requirement-gathering sessions, such as workshops, interviews, and meetings.
Proven ability to thrive in ambiguous and fast-paced environments, effectively navigating tasks with minimal documentation, managing competing priorities, and overcoming communication challenges to deliver solutions.
Experience working with e-commerce tools like AEM, Adobe Target, or similar.
Experience with monitoring, logging, and business intelligence tools such as Splunk, JIRA, Dynatrace, or equivalent.
Experience working in the travel industry is strongly preferred.

Your Essentials

Ability to collaborate across multiple teams, locations, and skillsets.
Experience participating in or conducting requirement-gathering sessions, such as workshops, interviews, and meetings.
Ability to communicate technology concepts to business audiences.
Project management experience.
Excellent communication, leadership, and team collaboration skills.
Strong business acumen and problem-solving skills.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here