Mobile & On-board Technical Delivery Project Manager

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

Within our Digital Technology Department, the Mobile & On-board Technical Delivery Project Manager is responsible for managing all technological aspects related to specific streams / projects as part of the MSC for Me, our industry-first cross-channel digital tech. platform designed to enhance the guest's experience across the entire customer journey.
This key position collaborates with a technology team consisting of several internal resources and a large pool of external consultants and is responsible for the overall management of the assigned project (including change requests/enhancements analysis, design and development, systems operations, monitoring, maintenance, incident management, continuous improvement, etc.).
This role involves working on a broad and diverse scope and innovative technologies, covering both pre-boarding and onboarding phases. It is an excellent opportunity to join a dynamic team and to participate actively to the operation and evolution of the MSC for Me.

Key Accountabilities

* Working within our SAFe framework, lead and manage end-to-end streams / projects , ensuring successful delivery of technology initiatives within budget, scope, and timeline;
* Manage demand: interact with business owners to identify and satisfy their needs and priorities, translating functional requirements into technical requirements;
* Conduct preliminary feasibility analyses, provide guidance during the identification of the best solution architectures;
* Create and regularly update comprehensive project plans, proactively identify and mitigate project risks, issues, and dependencies; monitor project progress and provide regular status updates and report to the manager;
* Interact with other company departments and build strong relationships with teams and internal / external stakeholders to enable effective dialogue exchange.

Qualifications

* Solid experience, at least 10 years of technical project management/digital transformation in complex enterprise environments is mandatory.
* Specific experience in web, mobile, and integration architectures with a proven track record of success. Former experience of technical development, either back-end or front-end, is an advantage with expertise in Flutter/React Native technologies and Adobe CMS a strong advantage.
* Expertise in modern software delivery models and processes (i.e., Agile, DevOps); Knowledge of the Atlassian suite - Jira and Confluence.
* Understanding of cyber security best practices and the ability to work closely with the company's cyber security department to ensure data security and privacy.
* Working understanding of both cloud and on-premise environments and associated technologies.
* Master's/Bachelor's Degree in Computer Science or IT Engineering.
* Fluent in English and Italian; any other language is an advantage.
* Real team-player with excellent communication and collaboration skills, comfortable in dealing with colleagues and partners with different roles and backgrounds.
* Availability to travel, up to 20% on an annual basis (mainly on-board ships and in Geneva offices)

Your Essentials

* The role is based in MSC Crociere SPA Naples or Milan office, with hybrid work (max. 2 days on a weekly basis).
* Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here