Executive Assistant Manager (f/m/d)
Grand Hotel des Bains Kempinski St. Moritz
Saint Moritz, Switzerland
Digital Experience Quality Analyst
Cosa comprende il lavoro
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
As a member of the Digital Sales, Marketing and Experience team, the Digital Experience Quality Analyst will be playing a key role in ensuring the quality of the digital experience by monitoring the E2E digital product, bugs, tracking tags, identifying all errors related to analytics, advertising pixels, and website compliance and consistency. Responsible for ensuring the live website has the correct functionalities, correct data collection, optimised campaign performance, reduce the impact of any incorrect implementation on the user experience and data quality.
Your Impact
* Continuously monitor the quality of live digital products to ensure seamless experiences across all MSC Cruises websites.
* Maintain high standards of end-to-end digital quality by proactively identifying areas of gaps, performance, and consistency of MSC Cruises websites and digital services.
* Develop a deep understanding of business requirements, digital strategies, and operational contexts to effectively uphold quality standards throughout the digital ecosystem.
* Verify and track issues as they arise in live and pre-production environments, ensuring swift identification, documentation, and escalation where necessary by prioritising processes and resolutions.
* Create clear, organised quality reports and documentation.
* Document findings meticulously collaborate closely with development, UX, and product teams to address issues, ensuring resolutions meet quality expectations.
* Develop, implement, and continuously optimise quality assurance strategies and processes, with an emphasis on issue management, defect tracking, and quality metrics reporting.
* Be a proactive team player, taking ownership of quality responsibilities, deliverables, and deadlines.
* Perform additional duties in support of digital quality assurance and continuous improvement initiatives as assigned.
Your Journey so far
* 3+ years of proven experience in digital products, with a strong focus on maintaining high standards of digital experience and operational excellence.
* Experience working with issue management and collaboration tools such as Jira, Confluence, and ServiceNow.
* Programming or scripting language experience is considered a plus, particularly for supporting automation or troubleshooting tasks.
* Preferably, experience within the travel, hospitality, or e-commerce industries, with an understanding of the unique quality challenges in customer-facing digital environments.
Your Essentials
* Knowledge of observability, monitoring, and incident management tools to proactively track and assess product health and user experience issues.
* Excellent analytical skills, attention to detail, and a methodical approach to problem-solving.
* Knowledge of digital analytics, tracking implementations, and data layer structures it's a plus.
* EU Passport or right to work in Switzerland.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
The best of your adventures is the one you have yet to sail!
Your Purpose
As a member of the Digital Sales, Marketing and Experience team, the Digital Experience Quality Analyst will be playing a key role in ensuring the quality of the digital experience by monitoring the E2E digital product, bugs, tracking tags, identifying all errors related to analytics, advertising pixels, and website compliance and consistency. Responsible for ensuring the live website has the correct functionalities, correct data collection, optimised campaign performance, reduce the impact of any incorrect implementation on the user experience and data quality.
Your Impact
* Continuously monitor the quality of live digital products to ensure seamless experiences across all MSC Cruises websites.
* Maintain high standards of end-to-end digital quality by proactively identifying areas of gaps, performance, and consistency of MSC Cruises websites and digital services.
* Develop a deep understanding of business requirements, digital strategies, and operational contexts to effectively uphold quality standards throughout the digital ecosystem.
* Verify and track issues as they arise in live and pre-production environments, ensuring swift identification, documentation, and escalation where necessary by prioritising processes and resolutions.
* Create clear, organised quality reports and documentation.
* Document findings meticulously collaborate closely with development, UX, and product teams to address issues, ensuring resolutions meet quality expectations.
* Develop, implement, and continuously optimise quality assurance strategies and processes, with an emphasis on issue management, defect tracking, and quality metrics reporting.
* Be a proactive team player, taking ownership of quality responsibilities, deliverables, and deadlines.
* Perform additional duties in support of digital quality assurance and continuous improvement initiatives as assigned.
Your Journey so far
* 3+ years of proven experience in digital products, with a strong focus on maintaining high standards of digital experience and operational excellence.
* Experience working with issue management and collaboration tools such as Jira, Confluence, and ServiceNow.
* Programming or scripting language experience is considered a plus, particularly for supporting automation or troubleshooting tasks.
* Preferably, experience within the travel, hospitality, or e-commerce industries, with an understanding of the unique quality challenges in customer-facing digital environments.
Your Essentials
* Knowledge of observability, monitoring, and incident management tools to proactively track and assess product health and user experience issues.
* Excellent analytical skills, attention to detail, and a methodical approach to problem-solving.
* Knowledge of digital analytics, tracking implementations, and data layer structures it's a plus.
* EU Passport or right to work in Switzerland.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Dipartimento: Analisi dei dati
L'azienda
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Digital Experience Quality Analyst
Molteplici località
A tempo completo, A tempo indeterminato
Data di inizio:
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