Customer Journey Project Coordinator
Cosa comprende il lavoro
The best of your adventures is the one you have yet to sail!
Your Purpose
The Customer Journey Project Coordinator supports the Customer Journey Project Manager and the Chief of Customer Journey Cruises division. This role is responsible for gathering and analysing all insights related to customer experience across various phases, including pre-cruise, onboard, and post-cruise. The role will act as a gatekeeper for customer journey data ensuring the implementation of appropriate strategies based on comprehensive data analysis.
Your Impact
* Data analysis & insights: Analyse customer data, including surveys and feedback, to identify trends, patterns, and areas for improvements with clear action plans.
* Support for root cause analysis: Assist in conducting root cause analyses and preparing presentations on customer journey enhancement initiatives.
* Project coordination: Organise meetings, track project progress, and ensure follow-ups on action items in due time.
* Performance monitoring: Support the development and maintenance of dashboards to monitor customer experience metrics and service benchmarks.
* Operational support: Assist in the execution of initiatives that enhance the customer journey, ensuring smooth project implementation.
* Collaboration: Work with internal stakeholders across marketing, operations, and customer service to facilitate the execution of customer experience improvement projects.
Your Journey so far
* Bachelor's or Master's degree in Hospitality Management, Business Administration, or a related field.
* Previous experience or internship in business analysis, customer experience, or a similar role is a strong advantage.
Your Essentials
* Strong analytical skills with the ability to interpret data and provide actionable recommendations.
* Proficiency in Microsoft Office Suite and familiarity with data visualisation tools.
* Knowledge of CRM platforms is considered an advantage.
* Excellent communication and presentation skills.
* Detail-oriented with strong organisational and project coordination skills.
* Ability to work effectively in a fast-paced environment with multiple priorities.
* Business-level English; knowledge of German, Spanish, French, or Italian is an advantage.
* Availability to start in July 2025.
* EU Passport or right to work in Switzerland.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Dipartimento: Project Management
L'azienda
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Customer Journey Project Coordinator
Molteplici località
A tempo completo, A tempo indeterminato
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