Buffet Supervisor

Where passion meets opportunity
The best of your adventures is the one you have yet to sail!

Your Purpose

As a Buffet Supervisor, you play a key role in delivering exceptional dining experiences to our guests. You will oversee the day-to-day operations of the buffet area, ensuring a high standard of service, food quality, and cleanliness. Your leadership will guide a team of staff, promoting a culture of excellence and hospitality in a fast-paced environment. You'll work closely with the culinary team to maintain menu consistency and presentation, ensuring that our guests enjoy a memorable dining experience that aligns with our company's high standards.

Your Impact

You are instrumental in ensuring the smooth operation of one of the most vibrant areas of the ship. Your commitment to guest satisfaction directly impacts the success of our food and beverage service. By leading a team with precision and care, you will improve guest satisfaction scores and uphold the company's reputation for high-quality service. Your organizational skills and proactive approach to resolving issues ensure that any challenges are dealt with swiftly, maintaining a positive guest experience. You are also responsible for fostering teamwork and morale, creating a harmonious working environment where your team thrives.

Your Journey So Far

We are looking for a candidate with a proven track record in the food and beverage industry, particularly in a similar supervisory role within the cruise line or hospitality industry. Your experience should include the following:
Managing Buffet Operations: Overseeing the daily operations of a buffet area, ensuring food quality, service efficiency, and cleanliness are maintained at all times.
Handling Guest Complaints: Addressing and resolving guest concerns or issues promptly to ensure satisfaction and maintain the high standards of service our guests expect.
Maintaining Health and Safety Standards: Ensuring that food safety, hygiene, and other health regulations are adhered to, keeping the buffet area and kitchen safe and compliant with industry standards.
Supervisory Experience: Leading a team, including organizing shifts, providing training, and ensuring your team adheres to service standards and operational procedures.
Efficiency Under Pressure: Ability to work in a high-pressure environment, ensuring smooth operations even during peak dining times, while maintaining attention to detail.
Commitment to Customer Service: A strong passion for delivering exceptional service, continuously striving to enhance the dining experience for guests.

Your Essentials

Qualifications: Relevant experience in food and beverage management, preferably in a cruise line or large-scale hospitality environment.
Languages: Fluent in English (oral and written). Proficiency in an additional European language is an advantage.
Experience: Proven supervisory experience in a buffet or similar dining service environment onboard cruise ships or in large-scale hotels and restaurants.
Skills: Strong leadership, organizational, and communication skills. Ability to handle multiple tasks in a fast-paced environment. Knowledge of health and safety regulations, food safety standards, and exceptional customer service practices.
Other Requirements: Ability to work in a multicultural team. Must be flexible and adaptable to changing situations, with a strong sense of accountability and initiative.

We are looking for a dynamic individual who thrives in a customer-focused environment and is committed to ensuring that our buffet operations run seamlessly. If you are passionate about food service and ready to make a difference on board, we invite you to apply and join our dedicated team at sea.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here