Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

A Sales and Marketing Coordinator is responsible for supporting the Sales Department. This position will be responsible for providing guests, fellow team members and vendors with superior customer service, administrative support to respective departments and will source creative and strategic ideas as needed. The Person in this role must be highly organized, efficient, task oriented, a quick learner and capable of multitasking. This position must also maintain a professional appearance as they may be called upon to meet a guest in the lobby. In addition to being heavy on administration duties, this position will spend a good portion of the time on special projects.

ESSENTIAL DUTIES:

• Answer the phones as needed using proper phone etiquette at all times in a timely manner.
• Monitor and respond to emails from Mondrian LA general and sales email box.
• Assist with creating and inputting group and production room lists
• Review and ensuring customer information is up to date
• Audit rates on OTA sites to check or parity.
• Sort and distribute mail fax.
• Responsible for VIP reservations directed by sales manager.
• Ensure department maintains adequate inventory for press kits.
• Assist other coordinators with special projects for internal and external customers
• Handle all apartment/penthouse/long-term requests
• Any other reasonable request made by management that facilitates the operations for the department/hotel.
• Compile and maintain current client mailing list and contact details in Sales operating system.
• Organize promotional activities for new products/services/marketing campaigns. Assist in the preparation and organizing of promotional material or events.
• Generate and distribute various sales reports and statistical analysis as requested.
• Assist with creating and inputting group and production room lists.
• Reconcile Expedia reservations for Mondrian LA.
• Audit rates on OTA sites to check or parity.
• Check for Package bookings.
• Upload Guestbook folios for Mondrian LA.
• Check for no show from night prior and verify if reservation was a live booking and reconcile if needed.
• Check Facebook/IG/Twitter and respond or send to the appropriate department.
• Compile and maintain current client mailing list and contact details in Sales operating system.
• Organize promotional activities for new products/services/marketing campaigns. Assist in the preparation and organizing of promotional material or events.
• Generate and distribute various sales reports and statistical analysis as requested.
• Conduct tours of the hotel and facilities when required.
• Other duties as assigned

Pay Range: $26.00 - $26.00

Qualifications

EXPERIENCE:

• At least 1-2 years of progressive experience in customer service in Guest Services/Sales
• Prior hospitality experience preferred
• Prior inbound calling experience preferred
• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm.
• Must have experience in Opera

EDUCATION:

• Associate degree in business, management, or hospitality or related field or equivalent of 3 years relevant work experience required.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.
• Able to stoop, kneel, bend at the waist and reach on a daily basis.
• Able to lift and move up to 20 pounds occasionally.
• Regular and on-time attendance is critical.
• Hours occasionally exceed 40 hours per week.

Additional Information

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.