Mandarin Oriental
Pubblicata
Learning & Development Coordinator
Cosa comprende il lavoro
- Ensure the daily operations are in line with the departmental Legendary Quality Experiences.
- Set-up the payroll administration for trainees in conjunction to the Finance Department as well as the guidelines set by MOHG.
- Orientates and trains new colleagues in a way that teaches and embodies the group and the hotel’s Vision and Mission, to ensure that the hotel completely delights and satisfies the guest.
- Assist in the development of learning and development programs that deliver meaningful information to managers, so they can exceed our expectations.
- Administer the MOHG Colleague Commitment Survey - always striving for being the BEST!
- To ensure that Mandarin Oriental, Macau’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
- To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
- To assist in arranging all internship program interviews (telephone/in-person) of all colleagues up to the level of Executive.
- To assist in the arrangement of all interviewed internship candidates for further consideration, set up all additional interviews as necessary; track applicant progress including of elimination from process with appropriate notification of rejection.
- Ensure that the working environment and the interview rooms are in good condition.
- Coordinate the on board process of new colleagues and new trainees, including prepare the welcome kit and uniform fitting.
- Coordinate all actions and follow-ups with appropriate Department Head and Executive Committee member.
- Oversee the Internship Colleague Data Maintenance in connection with necessary new hire paperwork in order for the candidate to initiate work.
- Ensure all termination paperwork for trainees are properly completed i.e. exit interview, return of all hotel issued property, locker inventory, IT clearance form etc.
- Ensure security and confidentiality of all information to the hotel.
- Prepare and execute hotel monthly training plan
- To assist in arranging On-Job Training (OJT) & Group Training Techniques (GTT) training and to ensure the hotel achieve the required ratio of trainers subject to the Learning & Development Review Standards
- To arrange all required documents and procedures for cross exposure and familiarization program
- To coordinate with the external trainers in Food Safety training; First Aid, CPR and AED training; Lifeguard training; including trainers from IFT and other training organizations.
- To co-assist the colleagues in preparing the administration for the external training
- Deliver MOve-In Orientation Program for new hire colleagues
- To assist in arranging Interview for Success (IFS) training
- To assist in arranging Managing Learning & Development Program for Departmental Training Coordinator
- Track, input and maintain all individual colleague training & development records within P&CIS System and Training Matrix
- Assist to achieve all the standards stated in the Learning & Development Review
- Maintain good communications within the department and with other colleagues.
- To execute all the assignments based on the task list to ensure an effective daily, weekly, monthly, quarterly and yearly tasks accomplishment.
- Update and follow up on all the e-learning programs to ensure they are completed on the requested time.
- To maintain and upkeep the role as MONET/Central site owner to ensure the MONET/Central is updated on a regular basis.
- Provide assistance to People & Culture team when necessary.
- Perform any other duties as requested by Director of People & Culture.
Advertised: China Standard Time
Applications close: China Standard Time
- Dipartimento: Risorse umane
Learning & Development Coordinator
A tempo completo, A tempo indeterminato
Data di inizio: