Porter

 

 

Porter 
(12408)

 

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Cushioned in the foothills of the breath-taking Virunga Volcano Range, One&Only Gorilla’s Nest makes the magical possible to enjoy a once-in-a-lifetime, personal encounter with the rare and majestic mountain gorilla, roaming free in its own natural habitat. The warm African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. We don’t just exist in the environment, we exist with the environment; from working the land or building a shelter, we like to give back in as many ways as we can to help our communities flourish.

 

 

 2  Job Details & Requirements

Job Summary

To provide reception services to all guests, and to efficiently respond to requests and concerns raised by internal and external guests. Duties include driving golf curt, rooming guests,supporting FO team and Experience where is needed,  delivery of personalised and professional service.

Key Duties and Responsibilities

• Adherence to all rules, procedures and policies of the Resort, in accordance to the guidance and communication stipulated by the Team Leader.
• Attend duty on a timely manner, with accurate adherence to uniform and grooming standards.
• Attend daily briefing conducted by the Front Office Team Leader/Assistant Manager/Manager.
• Handle all office or duty related equipment in order to accordingly perform needed procedures.
• Maintain a clean and tidy reception area and workspace. And baggies
• Accurate handover of essential information to the next shift.
• Issuance of keys in adherence to all security measures and procedures in order to assure guests and Colleagues safety.
• Carry out guests’ check-in, check-out and requests as per Resort standards.
• Be fully trained on checking high balance and traces report.
• Be fully trained on comminicatting with guests
• Assist guests in all their needs throughout their stay and ensure all guests are assisted in a warm and personalised manner as per Resort standards.
• When applicable, assist guests with luggage transport upon arrival and departure.
• Be trained on respective tasks and duties in the case of life and safety, fire or other emergency procedures.
• Attend departmental training sessions as requested.
• Assist with other departmental job related tasks when requested.
• Ensure guest information is kept confidential at all the time as per Resort standards.
• Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction.
• Have full knowledge of all Resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type.
• Contributes in achieving departmental goals.
• Maintain Quality documentation. 

 

Skills, Experience & Educational Requirements

• Fluency in English is essential, any additional languages is preferable.
• Must be willing to learn and skilled to perform the job of a Front office
• Any job experience in the Hospitality sector and Front Office department in a resort environment (preferable five star) is a valuable addition.
• Ability to lift heavy objects to complete duties and guest requests.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to have strong guest-oriented services and communication skills.

 

 

 

 

 3  Core VAlues & Competencies

Blow Away The Customer

• I work towards exceeding the expectations of my customers
• I am proactive and deliver unique and everlasting memories for our customers

Develop Passionate and Committed People

• I am committed to being thoughtful towards our colleagues
• I am passionate about my role        

Continuously Strive for Perfections (good enough never is)

• I constantly seek new ways and ideas to improve what I do
• I am inspired to make a difference

Achieve Sustainable Bottom Line Performance

• I am honest and fair
• I take responsibility and contribute towards the financial performance of where I work

 4  Functional competencies

Grooming

• I present a professional image according to established standards

Communication

• I speak in a clear and concise manner both in person and over the phone
• I express ideas in a clear and coherent manner

Functional Skills and Knowledge

• I demonstrate my knowledge and skills effectively
• I take responsibility for my actions

Time Keeping & Grooming

• I report for work in my department on time daily

Response to Supervision

• I demonstrate respect for my leaders
• I respond to supervision positively

 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.