PA Team Supervisor 公区主管

Hotel Brand: Holiday Inn
Location: China, Hubei, Wuhan

Hotel: Wuhan International Expo (WUHNC), No. 666 Qingchuan Boulevard, Hanyang District, 430052

Job number: 127240

• Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行 ：

• Cleaning service

清洁服务

• Linen maintenance

布巾维护

• Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。

 

• Maintain a current and thorough knowledge of all housekeeping systems

对客房部所有系统有最新和完整的知识。

 

• Open and close the shift and ensure effective shift hand over

负责管理接班和交班工作，以确保交接班过程的有效进行 。

 

• Distribution and collection of keys

分发和收集钥匙。

 

• Management of all incoming and outgoing calls

管理所有的呼入和呼出电话。

 

• Solve employee grievances

解决员工受到的不公正待遇问题。

 

• Perform Room inspections

检查客房

 

• Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。

 

• Manage all special requests made by guests

处理客人所有的特殊要求。

 

• Ensure consistency within the department

确保部门内工作的一致性。

 

• Management of lost property for the hotel

管理酒店的遗失财物。

 

• Ensure you have complete knowledge of room types, layouts and facilities

确保具有客房类型，设计和设施的全面知识。

 

• Manage storage areas

管理仓库

 

• Maintain adequate stock levels

保存充足的用品存货。

 

• Complete stock takes as required

按要求完成库存盘点工作。

 

• Maintain stock levels

维持存货水平

 

• Conducts shift briefings to ensure hotel activities and operational requirements are known 

进行交接班说明，确保了解酒店的工作和运营需求。

 

• Works with Superior and Human Resources on manpower planning and management needs

与上级领导和人力资源部一起进行人力规划和管理需求。

 

• Works with Superior Director of Finance in the preparation and management of the Department’s budget. 

与上级领导和财务总监一起编制和管理部门预算。

aCCOUNTABILITY责任范围

Number of employees supervised –

管理的员工

Direct       Senior PA Attendant; PA Attendant

直接         高级公区服务员,公区服务员

Indirect    N.A

间接         无

 

 

Annual Operating Profit/Payroll Budget – 

年度经营利润和薪金预算

• N.A.

       无

 

Key Metrics – 

主要绩效指标

• Cleanliness of Room and Public Area

客房和公共区域的整洁度

• Rate of Guest Room turnover

客房周转

 

Decision Making Responsibilities (Decision Rights) –

决策职责 ( 决策权 ) ﹣

• Within the authority as assigned for Hotel Band 7 role

      酒店职位7级所拥有职权范围

 

QUALIFICATIONS AND REQUIREMENTS任职要求

Required Skills –

技能要求

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

• Able to speak, read and write English

具有说，读和写英语的能力。

• Proficient in the use of Microsoft Office 

        熟练使用微软办公软件

• Organizational and training abilities

       具有组织和培训能力

 

Qualifications –

学历

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

高中或酒店行政管理，酒店管理或相当的大专学历。

 

 

 

Experience –

经验

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training. 

最好拥有在相似规模酒店2年客房工作经验，包括的管理经验或培训经验。 

• Type and level of experience required may vary slightly based on size and complexity of operation

经验类型和程度的要求可能因运营规模和复杂性而略有不同。

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. 

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.