Assistant Front Office Manager

The Assistant Front Office Manager assists the Director of Front Office Manager in overseeing the daily quality and accuracy of the services provided to guests by the Front Office staff.  This is a great opportunity for those who want to pursue a career in the Rooms Division and have a passion for quality guest service.

Scope of the position:

• Actively engage in the guest experience from arrival to departure
• Monitor employee performance to ensure adherence to all service, productivity and accounting standards
• Promote facilities and services, resolve problems and maintain communications with all departments to ensure consistency in the service provided

We are seeking candidates who possess the following:

• 1-2 years hotel front desk supervisory or management experience
• Progressive Front Office experience required
• Excellent communication and interpersonal skills
• Excellent analytical and organizational skills
• Proficient computer skills
• Service oriented with a great attitude
• Team player
• Must have flexible schedule

Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Qualification Standards:

Education:    Must have a high school diploma or equivalent.

Experience:    Minimum two years’ experience within Guest Reception or a similar position required, preferably a luxury hotel setting

Grooming:    All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

The expected pay for this position is $70,000 -72,000K

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

EOE/AA

Viceroy Santa Monica will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.