Waitress

Waitress is responsible for the food and beverage service, by following the SOP of the outlet, aiming for the highest possible guest satisfaction.

General Tasks and Responsibilities:

1. Specific Duties and Responsibilities:

• Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.
• Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise en place work according to the whole day service requirements.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.
• Familiar with the company’s internal policies and safety procedures
• Helps in other areas of the Hotel if the situation requires.
• To be responsible for cashier’s house fund, and its safekeeping.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.
• To printing and tally transaction list from credit card machines with physical check, and Micros reading.
• To prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.

2. General Responsibilities

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulations at all times.

3. Occasional Responsibilities

• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• To assist the Duty Manager in any task outlined/detailed by him/her.
• To comply with any reasonable request made by management to the best of your ability.

4. Legal Responsibilities

• To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.

5. Working hours

• You are required to work nine hours per day, inclusive of a one (1) hour break or a total of 54 hours per week as provided by UAE Labour Law.

Grooming

• It’s required to maintain a neat, clean and well-groomed appearance per Gloria standards.

1-2 years in Food and beverage in hotel or restaurant chains
Good communication skills in English Language
Passionate about F&B service