Uniform Attendant

Job Description

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

Rosewood Miramar Beach, A Rosewood Hotel, is looking for a Uniform Attendant. This role is responsible for handling guest laundry requests, transporting guest laundry to the laundry room, and returning cleaned laundry to the guest room.  

Essential Duties and Responsibilities:

• Maintain complete knowledge of correct maintenance and use of equipment. Be familiar with hotel facilities, housekeeping chemicals and equipment: MSDS, PPE. Operate Uniform conveyor, 3 washers, 3 dryers, pressing machine, steamer, iron, and towels folding machine.
• Anticipate guest needs, respond promptly, and acknowledge all guests using the guest’s last name during interactions.
• Practice proper phone etiquette.
• Ensure that standards, including staff grooming and attire, are maintained at a superior level on a daily basis.
• Models the company’s culture, vision, and core values at all times.
• Attend all training as informed and scheduled by the Supervisor/Manager.
• Issue and provide uniforms to staff in a timely manner, and respond to all staff complaints in a professional manner.
• Responsible for delivering all guest items punctually, accurately and in a professional and courteous way.
• Keep accurate records of all employee uniform usage and track uniforms through Uniforms Software.
• Assign/Unassign uniforms to new employees.
• Accountable for uniforms and sales items inventory.
• Repair uniforms and Manager’s uniforms upon request.
• Coordinate with Supervisor/Manager on supplies and inventory.
• Maintain Organization, Cleanliness, Maintenance, and Safety at work and report all problems with Uniforms, Laundry, and loading Dock Areas.
• Wash/Dry and press uniforms during low occupancy times.
• Ensure L&F items are returned to the Housekeeping or Security Office.
• Be knowledgeable in hotel emergency procedures.
• Log in all processed laundry for the day.
• Attach a copy of the processed laundry slips.
• Send an e-mail to the Front Office to post charges for processed guest laundry for the day.
• E-mail the pass on.
• Sort guest laundry per labels and color, processing one laundry at a time.
• Guest laundry was processed by one laundry attendant.
• Complete a new slip for each additional laundry added by the same room.
• Adjust items and quantities on the guest's signed slip.
• Resolve guest complaints, ensuring guest satisfaction. Contact the Supervisor/Manager in case of guest dissatisfaction.
• Ensure that guest name, room number, and laundry pieces are correct.
• Count/take pictures and verify that all items collected as per guest laundry slips are signed by the guest. Note any discrepancies or damages on the SAME SHEET.
• Check all items for damage or stain and take appropriate action to rectify these issues through communication with the Supervisor/Manager.
• Report immediately to the Supervisor/Manager if valuable items like cash, jewelry, credit card, etc. are found in guest clothes pockets.
• Responsible for processing guest clothing on the correct equipment using appropriate chemicals and temperature
• Verify the correct room number, guest name, and charges prior to delivering guest laundry.
• All other duties as required.

Required Skills:

• Must be able to perform job functions with attention to detail, speed, and accuracy.
• Be a clear thinker, remaining calm and resolving problems using good judgment. 
• Follow directions thoroughly.
• Understand a guest’s service needs. 
• Work cohesively with co-workers as part of a team. 
• Work with minimal supervision. 
• Maintain confidentiality of guest information and pertinent hotel data.
• Prior heavy exposure to Laundry Attendant position.
• Thorough knowledge of how to fold, iron, and steam cloths; how to operate equipment (such as washer, dryer, professional iron, and steam machine); how to handle staff uniforms; how to separate Guest laundry; deliver the garments according to the Hotel Standards.
• Ability to be resourceful, creative, and maintain flexibility. 
• Ability to perform mathematical operations with units of measure including, but not limited to, dollars, cents, feet, inches, cups, pounds, and ounces.
• Required to speak, read, and write English, with fluency in other languages preferred.
• Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

Qualifications:   High School Diploma or equivalent work experience.

Experience:

• Basic computer knowledge and working experience with laundry machines.
• Minimum two years experience in a similar capacity for a luxury or ultra-luxury property.

The pay scale for this position is between $20.00 and $20.50/hour. This is the pay range for this position that the Hotel reasonably expects to pay.

About Us

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community and one of only 15 properties in the world to hold the coveted Forbes Five-Star title. The 16-acre residential-style estate is designed with style, grace, and glamour, featuring 153 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.