Company Description

Heritage Grand Perast By Rixos is a stunning 5 star hotel in Montenegro seaside town of Perast. With bay and mountain views, it offers 130 luxurious rooms across 4 buildings, including a palace from 18th century. Enjoy dining at Panoramic, Piazza, and Riva terraces and try some of the best Mediterranean cuisine. Indulge in the spa, gym, heated pool, and private beach dock. Experience Perast s beauty and history at Heritage Grand Perast By Rixos.

Job Description

To provide a courteous, professional, efficient and flexible service at all times, following Rixos Standards of Performance.

• To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To carry out any other reasonable duties and responsibilities as assigned.
• To undertake any reasonable tasks and secondary duties as assigned by the Assistant Manager and supervisor.
• To perform opening and closing procedures established for the place of work as assigned.
• To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
• To provide high standard of quality and efficient / friendly service as per Standard Operational Procedures.
• To ensure that the place of work and surrounding area is kept clean and organized at all times.
• To handle guest inquiries in a courteous and efficient manner.
• To establish a rapport with guests maintaining good customer relationship.
• To monitor operating supplies and reduce spoilage and wastage.
• To report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
• To assist in carrying out monthly, quarterly, bi-yearly, yearly inventory of operating equipment.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To comply with local legislation as required.
• To respond to any changes in the department as dictated by the needs of the hotel.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To attend training and meetings as and when required.

Qualifications

 

SINCERITY AND TRANSPARENCY

• Be proactive and use good judgement when dealing with challenging situations
• Act with professionalism and integrity
• Be transparent in your motives, methods and expected results
• Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division
• Conduct business honestly & fairly
• Keep sensitive information confidential

RELAIABILITY AND LOYALITY

• Follow through on commitments
•  Work well both autonomously and within a team
• Display a positive, approachable attitude
• Spend time getting to know your fellow employees and our guests
• Support each other; we all work within the same hotel and company

EXCELENCE IN HOSPITALITY

• Committed to quality
• Committed to exceptional financial results
• Be responsible for the bottom line
• Committed to the Rixos Policies & procedures Guide

STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS

• Be committed to exceeding expectations
• Never settle for the status quo or mediocre work
• Continuously search for areas of improvement
• Provide positive, constructive feedback

 

Additional Information

Rixos Hotels & Resorts is committed to Talent, Growth and Value Creation. We understand that these objectives cannot be achieved without great people who create and support work environments designed to produce exceptional results. While we have great expectations of you, we are aware that you, in turn, will have expectations of our company as an employer. This is our commitment to you.