Residence Manager
À propos du poste
Discover your journey into the extraordinary.
Your Purpose
The Residence Manager ensures the Residence Hosts' team builds a trusting relationship with and provides special and personalized service to every Explora Journeys Residence Guest,anticipating their needs and ensuring maximum satisfaction.
Your Impact
* Ensures that the team provides all aspects of a personalized, varied and professional guest service experience of a world-class butler service.
* Greets guests upon arrival and ensures the Residence Hosts' team help them settle in their Residence.
* Supervises the daily operations, providing on the spot training and coaching as and when required.
* Supervise and monitor the correct application of food safety procedures and food quality requirements related to all processes
* Observes guests' routine to anticipate their needs to ensure a maximum level of satisfaction.
* Ensures the Residence Hosts' team assists guests with all needs throughout their stay (various bookings, packing and unpacking, laundry delivery, Residence decoration, etc.)
* Provides concierge type services and accompanies guests on excursions if requested.
* Monitors daily compliance with Standard Procedures and Explora Journeys Residence Hosts' standards in the Residence.
* Takes charge of Owner Suite and ensure the Residence is always up to standard, ensure the maintenance is taking care of on the spot, provides personalized service to the Guests and works very closely with the suite host servicing the Owner's Suite.
Your Journey So Far
* A diploma or a degree from an internationally certified hotel school.
* At least 3 years' experience in a similar role in luxury hotels or resorts.
* Intermediate knowledge on food safety.
* Basic knowledge ISO 22000.
* Experience on a cruise ship is an advantage.
* Flexibility and outstanding customer care skills.
* Good communication and interpersonal skills.
* Proficiency in Computers.
* Fluent in written and spoken English. Any additional European language is considered an advantage.
Your Essentials
* Passport, visas, certificates as specified by the company and as required for exit from the port of origin and entry into the destination cruising area.
* Food Safety/HACCP certificate
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here
- Département: Événementiel
L'entreprise
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Residence Manager
Plusieurs emplacements
Temps plein, Indéfini
Date de début du contrat:
