MSC Cruises

Publiée

Experience Innovation Intern

À propos du poste

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

MSC Cruises is seeking a dynamic and creative Experience Innovation Intern to support the Guest Experience Innovation team. In this role, you'll contribute to the early development of guest-facing concepts for hospitality, leisure, and interior environments onboard our next-generation ships. You'll conduct research, benchmark industry leaders, synthesise insights, and create visually engaging presentations that communicate new ideas. This role is ideal for someone with strong graphic and storytelling skills, a sharp analytical mind, and an interest in hospitality, design, or concept development. It offers a unique opportunity to work within a creative and strategic team, shaping the future of cruise guest experiences.

Your Impact

* Create visually engaging outputs: Design high-quality mood boards, concept pitches, reports, and presentations that communicate new ideas in a compelling way. Craft clear visual narratives that support strategic recommendations and design direction.
* Conduct research and benchmarking: Investigate guest experience trends, competitor brands, and design innovations across hospitality, leisure, and travel.
* Analyse and translate Use Excel and other tools to analyse data and synthesise quantitative and qualitative research into simple, insightful visuals.
* Maintain visual inspiration libraries: Organise and update databases of benchmarks, mood boards, design references, and research materials.
* Contribute to concept development: Assist in the ideation and early development of new experiences, onboard services, and interior space concepts.
* Participate in creative sessions: Join and support workshops, brainstorming sessions, and stakeholder presentations with materials and documentation.
* Provide team support: Help with meeting preparation, note-taking, scheduling, and managing shared resources.

Your Journey so far

* Currently enrolled in a degree in Design, Hospitality, Innovation or Marketing.
* Comfortable collecting and analysing data from excel, summarising insights, and presenting findings visually.

Your Essentials

* Proficient in PowerPoint, Canva, and ideally Adobe Creative Suite (e.g., Illustrator, InDesign).
* A passion for hospitality, design, innovation, and understanding how people experience spaces and services.
* Strong time management skills, with the ability to handle multiple tasks and deliver on deadlines.
* Interest in using tools related to AI, automation, or machine learning to improve efficiency and workflows.
* Collaborative mindset with strong communication and interpersonal skills.
* Fluent in English spoken and written; other languages (such as Italian or French) are a plus.
* 6-months mandatory school agreement.
* EU Passport or right to work in Switzerland

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Département: Relations client

L'entreprise

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!