eCommerce Product Manager (contract)
À propos du poste
The best of your adventures is the one you have yet to sail!
Your Purpose
MSC Cruises, the world's third largest cruise line brand, is expanding its eCommerce Product team in the USA. Reporting to the Senior eCommerce Product Manager, the eCommerce Product Manager- Booking Funnel will optimize the booking flow of our website to improve the overall consumer experience while maximizing bookings and revenue. You will be a key stakeholder for developing the product roadmap and A/B testing framework and will be responsible for executing, and continuously optimizing an engaging eCommerce experience for this area of the website. The eCommerce Product Manager - Booking Funnel will collaborate with the prioritization of business needs and ensure technology solutions are aligned with the overall product roadmap. This is maternity leave coverage for 6-8 weeks.
Your Impact
* Identify strategic initiatives to improve booking conversion rates and reduce customer friction throughout the entire booking journey.
* Manage the enhancement lifecycle from concept, implementation, and adoption.
* Create and execute an A/B testing roadmap based on thorough analysis, hypotheses, and projections.
* Utilize insights from testing and user research to guide new product development.
* Diligently monitor the performance of tests and enhancements across the flow to report delivered business value and optimizations.
* Prioritize enhancement and product roadmap in collaboration with the ecommerce product team based on projected business impact.
* Manage day-to-day business relationships with 3rd party providers, corporate and local teams, to ensure the delivery of high-quality functionality.
* Collaborate with internal and external partners, and counterparts in Geneva headquarters, to align efforts, share insights, and drive key initiatives.
* Stay informed about the ecommerce landscape to drive informed enhancements and tests.
* Engage with multiple business stakeholders to ensure all booking product needs are accounted for.
* Developed detailed product requirements and functional specifications.
Your Journey so far
* Bachelor's degree in engineering, computer science, business administration or a relevant subject or 5+ years related experience.
* Proven track record of optimizing online checkout flows from planning through execution, including post-analysis and recommendations.
* In-depth understanding of technology and functionality required to enable seamless digital experiences across multiple platforms.
* Experience quantifying business impact on proposed functionality.
* Data-driven mindset with strong analytical skills.
* Experience leading and influencing by using data driven logic and facts.
* Strong leadership and collaborative experience with internal and external stakeholders
* Ability to operate effectively in a fast-paced environment and pivot quicky as needed.
* Experience working with internal or external creative teams, technical and marketing partners.
* Travel industry eCommerce experience a plus.
Your Essentials
* US Passport or US Permanent Resident
* MSC Cruises is an e-verify employer.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Département: Marketing
L'entreprise
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
eCommerce Product Manager (contract)
Plusieurs emplacements
Temps plein, Indéfini
Date de début du contrat:
