Assistant Front Desk Manager

Where passion meets opportunity
The best of your adventures is the one you have yet to sail!

Your Purpose

Step into a leadership role at the heart of our luxury cruise experience.
As an Assistant Front Desk Manager, you will be an essential figure in ensuring our guests enjoy world-class hospitality from embarkation to disembarkation , supporting the Front Desk Manager in managing and overseeing the Front Desk Team to ensure efficient first-contact resolution for guests.
Your dedication to excellence and ability to create an atmosphere of warmth and professionalism will help create memorable guest experiences.

Your Impact

Your work will directly shape our guests' first and lasting impressions of their journey. By leading and supporting the front desk team, you will ensure smooth daily operations, addressing guest inquiries, requests, and concerns with efficiency and care. You'll train, mentor, and inspire team members to maintain the highest standards of service while collaborating with other departments to ensure seamless communication and guest satisfaction. Monitoring and managing guest feedback will be key, using it to continuously improve the quality of services provided. As a representative of the cruise line's commitment to excellence, you will embody professionalism and approachability at all times. Your impact will extend beyond the front desk, creating an exceptional onboard experience that guests will remember and cherish.

Your Journey So Far

To excel in this role, you should bring a wealth of knowledge and a passion for hospitality and your background needs to include:
1. Proven previous experience : A minimum of two years as a Front Desk Supervisor, preferably onboard a cruise ship or in a luxury hotel.
2. Strong leadership skills with a demonstrated ability to manage and motivate a team in a fast-paced environment.
3. Fluency in English and at least two additional European language to effectively communicate with our diverse international Guest.
4. A deep understanding of luxury hospitality standards and the ability to deliver personalized guest experiences.
5. A proactive attitude with exceptional problem-solving skills, attention to detail, and a commitment to guest satisfaction.

Your Essentials

To join our team as an Assistant Front Desk Manager, you will need:
1. Previous experience in a similar role aboard a cruise line or within a luxury hotel setting.
2. Proficiency in English and fluency in at least two additional language to effectively serve our international guests
3. A passion for hospitality and a dedication to delivering outstanding guest experiences.
4. Excellent interpersonal and communication skills to interact effectively with guests, team members, and senior management.
5. Strong organizational and multitasking abilities to handle the dynamic demands of life onboard.
6. The ability to work in a collaborative, multicultural environment and adapt to the unique challenges of cruise ship operations.
7. Relevant certifications or training in hospitality management will be an added advantage.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here