Credit Controller

PRIMARY RESPONSIBILITIES:

• Invoices and statement billing to our customers and travel agents.

• Weekly reports for invoices and statements have been sent.

• Mails & receives for accounting documents to post office & our properties’ hotels.

• Performs other duties as may be assigned.

ADMINISTRATIVE RESPONSIBILITIES

• Performs duties or tasks at the best of his/her ability.

• Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.

• Attends briefing or meeting as requested.

• Attends all training requested by the hotel.

• To be responsible for cost saving on office supplies and whatever is applicable.

• Follows company’s rules and regulation.

TECHNICAL RESPONSIBILITIES

• Reports to work in prescribed uniform and well-groomed.

• Reports to the supervisor at the start of the shift to receive necessary instructions.

• Performs duties responsively and professionally according to standards and requirements.

• To be knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.

• Equips him/herself with necessary working tools and equipment such as pen, computer, photocopiers, and others.

• Greets guests and colleagues politely.

• Listens to guests (external & internal) carefully and attentively in order to perform duty effectively.

• Practices job tasks as well as develop him/herself for new ideas and techniques at all times.

• Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.

COMMERCIAL RESPONSIBILITIES

• Communicates effectively with guest, clients, business partners and staff.

• To be a good sales person to promote hotel’s image and businesses.

• Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

HUMAN RESOURCES RESPONSIBILITIES:

• Establishes and maintains good relations with other employees within and between departments, provides assistant to co-employee within and amongst other departments in performing task to foster team work and success of the hotel/company.

RELATIONSHIP

• Reports to unit manager/department heads” with respect.

• Communicates to guests in delivering product and service.

• Relates to co-employee in service and supporting departments in performance of work and service to guests.

• Relates to employees of other departments for special functions and activities of the hotel/company.

OTHERS

• Continuous learning through own IDP.

• Any other duties as may be assigned by the superior.

ACCOUNTABILITIES

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

COMPANY’S CULTURE

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

• Minimum education of high Vocational diploma in any discipline

• Minimum of 1 year of relevant experience

• Have good communication skills in written and spoken English

• Service-minded and be proactive

• Possess professional disposition with good communication and interpersonal