AX The Palace
Publiée
Front Office Manager
À propos du poste
We are seeking a friendly, organized, and experienced Front Office Manager to lead our hotel's front desk team in Malta. This is a great opportunity for individuals looking to grow their career in hospitality and be part of a dynamic, service-focused environment. In this role, you will ensure that every guest enjoys a smooth and welcoming experience from check-in to check-out.
If you're passionate about guest service and leadership and are exploring jobs in Malta within the hospitality sector, we'd love to hear from you.
Responsibilities:
* Supervise and manage all front office operations, including reception, guest services, and concierge
* Ensure efficient check-in and check-out procedures while maintaining a high level of customer service
* Address guest complaints and resolve issues promptly and professionally
* Monitor and manage room availability, occupancy, and rates in coordination with the reservations team
* Lead, train, and motivate front office and concierge staff; schedule shifts and delegate tasks effectively
* Collaborate with housekeeping, maintenance, and other departments to ensure smooth day-to-day operations
* Maintain and enforce all Standard Operating Procedures, including Forbes standards
* Ensure compliance with health, safety, and company policies
* Oversee cash handling procedures, billing accuracy, and guest folio management
Requirements:
* Minimum of 2 years' experience in a managerial or supervisory role within the Front Office in the hospitality industry
* Excellent communication and interpersonal skills
* Strong problem-solving skills and a customer-centric approach
* Proficient in hotel management systems
* Fluent in English; additional languages are an advantage
* Degree or diploma in Hospitality Management or a related field preferred
* Flexibility to work varied shifts, including weekends and holidays
* Strong leadership qualities with the ability to manage and motivate a diverse team
- Département: Responsable Hébergement
À propos de vous
- Langue requise: Anglais.
L'entreprise
AX Hotels has been a leader in the hospitality industry in Malta for the past 35 years and today, its Hotel Operations are run by a dedicated professional Hotel Management Company that forms part of AX Group.
We are one of the largest chains of hotels in Malta, owning 7 different products, specializing in the 4 and 5-star segment. Three properties are located in the heart of Sliema all within each other’s reach. AX The Palace is our fashionable 5-star hotel while AX The Victoria Hotel is our 4-star accommodation with flawless 5-star service. AX Palazzo Capua is an iconic 200-year old building that is rich in history, culture and detail. AX Seashells Resort at Suncrest and AX Sunny Coast Resort & Spa are both located in Qawra. The former is an all-inclusive hotel while the latter is made up of fully serviced self-catering apartments with resort facilities. We have also taken Malta’s capital city by storm. AX The Saint John is a boutique hotel that is ideal for the independent traveller. Rosselli – AX Privilege is a 5-star luxury accommodation in the heart of Valletta, the first of its kind.
One would naturally ask – But who are you exactly? The best way you could always describe us is – Behind this great brand is a bunch of ordinary people who love to do things in an extraordinary way.
