Assistant Restaurant Manager

POSITION OVERVIEW

To assist the Restaurant Manager in ensuring that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient, and flexible service always.

RESPONSIBILITIES

• Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs
• Decision-making in line with service standards throughout service to ensure best the possible guest experience
• Assist with maintaining control of beverage cost
• Assist with inventory of all F&B product, durable and non-durable items. 
• Run daily line-up and communicate pertinent information to the Food and Beverage staff
• Responsible for checking table settings and that the dining room is ready for our guests prior to each service period
• Knowledge of all menu items and accompanying silverware
• Ensure that orders are relayed the kitchen in an accurate and timely manner
• Checking standards in the dining room to maintain consistency with the service standards put in place
• Ensure that the flow of the guest experience in the dining room is consistent and timely
• Communicating issues to upper management and recording on daily log
• Handle guest complaints and questions in a professional manner
• Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time
• Informing the kitchen of any special requests or needs (ex: allergic to shellfish)
• Recording and passing on any useful information to the staff such as special occasions, etc. 
• Assist with the training of the dining room staff on all aspects of the operation in the dining room  
• Ensure that guests are greeted in a timely manner��upon entering the dining room
• Communicate with all dining room staff to ensure that they have adequate help
• Taking daily logs of in-house guests
• Attending morning manager’s meetings when necessary
• Keeping high personal grooming standards and maintaining a neat uniform
• Assisting Restaurant Manager in times of need; assuming full management duties in the absence of Restaurant Manager
• Performing other duties as assigned by management
• Assisting in organizing the execution of special events and functions
• Assist all staff in dining room with serving our guests when necessary
• Maintaining overall cleanliness and tidiness of dining room and public spaces
• Maintaining cleanliness of back of house and kitchen area
• Completing opening & closing responsibilities

QUALIFICATIONS

• Well groomed
• Presentable in accordance with Aman image
• Articulate and refined speech
• Healthy
• Degree/Diploma in any discipline
• Minimum 1 yearas Assistant Manager of an outlet in an international luxury hotel
• People person and good motivator
• Excellent organizational skills
• Solid leadership and training skills
• Flexible, enthusiastic, and initiative
• Computer knowledge