Aman Essentials (Retail) - Training & Quality Assurance Manager, Asia
À propos du poste
POSITION OVERVIEW
About Aman Essentials:
Meticulously designed to frame their natural settings, Aman destinations are renowned for space and privacy. Each welcomes guests as if to the home of a close friend, instilling a sense of peace and belonging amid some of the most diverse natural and historical landscapes. It is an approach that has changed little since 1988 when the first retreat was built on Phuket’s west coast. It was named Amanpuri, meaning ‘place of peace’, and Aman was born. Today, embracing 35 resorts, hotels, and private residences in 21 countries, Aman continues to seek out transformative experiences and awe-inspiring locations around the world.
The Essentials by Aman is a timeless collection of ready-to-wear pieces that answers the needs of the Aman guest – whether they are hiking in Wyoming’s wilds at Amangani, gathering for an alfresco dinner at Amanzoe or simply seeking moments of serenity in a private Villa.
Realized in Italy, from the choice of artisan fabrics to the meticulous manufacturing process, the craftsmanship has been treated as a form of artistic expression, bringing The Essentials to life. Classic fits have been revisited to introduce a contemporary edge, creating modern silhouettes that can be effortlessly styled to suit any occasion.
A focus on sustainability echoes conversations at Aman hotels and resorts around the world, with the considered design of every piece ensuring wearability for seasons and years to come.
The Position
Based in our Corporate office in Bangkok, extensive travels to our hotels and resorts is required. The core mission of this exciting role is to improve the overall service and retail experience of the Aman guest and to ensure this experience is always consistent with the Aman brand philosophy and ultra-luxury retail expectations. The two main responsibilities consist of the training and auditing of our service standards and experiences in our existing boutiques in each hotel as well as our new openings. The Quality Assurance Training Manager will take the lead on ensuring the corporate directives and standards are met in every aspect of retail operations, store maintenance, sales strategies, and merchandising.
RESPONSIBILITIES
Service Standards and Experiences: Auditing
Service Standards and Experiences: Training
QUALIFICATIONS
About Aman Essentials:
Meticulously designed to frame their natural settings, Aman destinations are renowned for space and privacy. Each welcomes guests as if to the home of a close friend, instilling a sense of peace and belonging amid some of the most diverse natural and historical landscapes. It is an approach that has changed little since 1988 when the first retreat was built on Phuket’s west coast. It was named Amanpuri, meaning ‘place of peace’, and Aman was born. Today, embracing 35 resorts, hotels, and private residences in 21 countries, Aman continues to seek out transformative experiences and awe-inspiring locations around the world.
The Essentials by Aman is a timeless collection of ready-to-wear pieces that answers the needs of the Aman guest – whether they are hiking in Wyoming’s wilds at Amangani, gathering for an alfresco dinner at Amanzoe or simply seeking moments of serenity in a private Villa.
Realized in Italy, from the choice of artisan fabrics to the meticulous manufacturing process, the craftsmanship has been treated as a form of artistic expression, bringing The Essentials to life. Classic fits have been revisited to introduce a contemporary edge, creating modern silhouettes that can be effortlessly styled to suit any occasion.
A focus on sustainability echoes conversations at Aman hotels and resorts around the world, with the considered design of every piece ensuring wearability for seasons and years to come.
The Position
Based in our Corporate office in Bangkok, extensive travels to our hotels and resorts is required. The core mission of this exciting role is to improve the overall service and retail experience of the Aman guest and to ensure this experience is always consistent with the Aman brand philosophy and ultra-luxury retail expectations. The two main responsibilities consist of the training and auditing of our service standards and experiences in our existing boutiques in each hotel as well as our new openings. The Quality Assurance Training Manager will take the lead on ensuring the corporate directives and standards are met in every aspect of retail operations, store maintenance, sales strategies, and merchandising.
RESPONSIBILITIES
Service Standards and Experiences: Auditing
- Create an audit framework in which to review Aman Retail Service Standards and Experiences
- Regularly travel to resorts and hotels to audit on the Aman Retail Service Standards and Experiences
- Compile audit reports on each hotel which is presented to the GM and Store/Spa Manager for the respective region
- Provide feedback to Head Office on any training requirements
- Go-to person for any external mystery shopper auditors
- Work closely with the property L&D and quality assurance teams to support day to day quality assurance activities
Service Standards and Experiences: Training
- Support new openings in terms of training
- Develop further training programmes and training manuals for Aman Essentials Service Standards and Experiences
- Ensure implementation of monthly corporate guidelines
- Travel to hotels and resorts to train teams
- Act as a brand service standards ambassador
QUALIFICATIONS
- 5+ years’ experience in ultra-luxury retail environment
- Self-starter who loves People, Service and Travel
- Willingness to travel extensively across all Asian regions
- Demonstrates experience in identifying and articulating service standards
- Group training experience essential
- Ability to have difficult conversations with key stakeholders
- Excellent verbal and written communication skills
- Can work under pressure with multiple stakeholders across different regions
- Innovative thinker
- Département: Retail
Aman Essentials (Retail) - Training & Quality Assurance Manager, Asia
Temps plein, Indéfini
Date de début du contrat:
