Spa Experience Coordinator

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

Job Description

As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status
• Competitive extended benefits package including medical, vision and dental for full time permanent status
• Employee Travel Program
• Comprehensive Wellness Platform
• Discounts on food & beverage/spa/golf
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:

  Reporting to the Director of Wellbeing, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offer professional, friendly, and engaging service
• Follow all Spa policies, procedures and service standards
• Answer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments
• Be knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail
• Be knowledgeable in Spa Therapy
• 10% Retail commission and product incentives
• 1% Service Charge of every treatment
• Ensure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on
• Work with related hotel departments to ensure efficiency in meeting guest needs
• Meet and/or exceed booking quotas and promotions in the Spa
• Ability to promote Hotel services and amenities to encourage an exceptional resort experience
• Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience
• Develop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales
• Handle special assignments
• Following all safety and sanitation policies
• Responsible for the upkeep of SPA Lounge, SPA Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms
• Responsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge
• Manage all spa front & back of the house duties
• Other duties as assigned

Qualifications

Your experience and skills include:

• Minimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required
• Computer literacy in Word, Excel, Keyboard/data entry is an asset
• Post-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset
• First Aid and CPR - Basic Rescuer certification required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to Marmot Basin Ski Resort in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
• Sitting: 0-1 hrs/day
• Walking: 7-8 hrs/day
• Standing: 7-8 hrs/day
• Bending/Reaching: 4-5 hrs/day
• Pushing/Pulling: 4-5 hrs/day
• Physical effort: high, required to lift up to 50lbs

Additional Information

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY : You can find out more about life working at Fairmont Jasper Park Lodge - 

Why work for Accor?  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS