Hostess

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a friendly and professional Hostess to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests with a warm, friendly demeanor
• Manage reservations and seating arrangements efficiently
• Provide menus and inform guests about daily specials or promotions
• Assist with guest inquiries and provide information about the restaurant and local attractions
• Coordinate with the kitchen and wait staff to ensure smooth service flow
• Handle cash and credit card transactions accurately
• Maintain a clean and organized reception area
• Assist in answering phone calls and managing to-go orders
• Support the wait staff during peak hours as needed
• Ensure compliance with health and safety regulations

Qualifications

• Proven experience as a hostess or in a similar customer service role
• Excellent communication and interpersonal skills
• Fluency in English; knowledge of Arabic or other languages is a plus
• Flexibility to work rotating shifts, including evenings, weekends, and holidays
• Strong multitasking abilities and attention to detail
• Basic math skills for handling bills and transactions
• Proficiency in using reservation systems and point-of-sale (POS) software
• Knowledge of Saudi Arabian culture and customs
• Ability to remain calm and professional in high-pressure situations
• Positive attitude and enthusiasm for creating memorable guest experiences
• Professional appearance and grooming standards
• High school diploma or equivalent; hospitality-related education is a plus

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.