Front Desk Manager

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

The Front Desk Manager is responsible for overseeing the day-to-day operations of the front desk, ensuring excellent customer service, and maintaining smooth and efficient front desk processes. This role involves supervising front desk staff, handling guest inquiries, managing reservations, and ensuring a welcoming environment for all guests.

• Ensure a warm and welcoming environment for all guests.
• Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
• Monitor and maintain guest satisfaction levels.
• Oversee the check-in and check-out processes, ensuring accuracy and efficiency.
• Manage room reservations and coordinate with the housekeeping team to ensure rooms are prepared for guests.
• Maintain accurate records of room availability, guest accounts, and financial transactions.
• Develop and implement front desk policies and procedures to enhance operational efficiency.
• Prepare and submit regular reports on front desk activities and performance metrics.
• Handle billing and payment processes, ensuring accuracy and compliance with company policies.Participate in management meetings and contribute to overall hotel strategy and goals.

Qualifications

• Previous senior leadership experience within Front Office required.
• University/College degree in a related discipline required.
• Strong leadership skills and the ability to manage a diverse team of employees.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work well under pressure and prioritize tasks effectively.
• A solid understanding of financial analysis and accounting principles.