Assistant Executive Housekeeper

Company Description

WELCOME TO MÖVENPICK HOTEL SUKHUMVIT 15 BANGKOK - A LUXURIOUS AND RELAXING OASIS IN THE HEART OF BANGKOK

Mövenpick Hotel Sukhumvit 15 Bangkok  sits down a quiet side street, just a short stroll away from all the action and connected to the rest of the city via both the BTS Skytrain and MRT Subway at the Asok Interchange hub, just a five-minute walk away. For those who don’t want to walk, we make it even easier with a free Tuk-Tuk shuttle service from 10.00hrs – 20.00hrs.

With 363 stylish rooms and suites, guests can enjoy a modern Thai-Colonial elegance with plenty of refined flairs. The 46″ LED TVs and walk-in rain showers are just part of the in-room comforts. The hotel offers a casual all-day dining venue at Lelawadee Restaurant, offering Authentically inspired cuisine. It’s a great place for a coffee or snack or a private dinner.

A gorgeous rooftop swimming pool, “Rainforest” 360° Rooftop Bar, cozy courtyard, modulable meeting space, and unique two-story waterfall complete an exclusive relaxing package, making it easy to escape the busy city anywhere at the hotel.

Job Description

• Responsible for the entire operations, staffing and equipment of the Housekeeping Department.
• Delegates to and supervise all staff within the Department and assist them in preparing work schedules.
• Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
• To be ready and responsible to perform any other duties as designated or required by Management from time to time.
• Directs and co-ordinates the activities of all Housekeeping personnel engaged in such activities as:
• Cleaning and maintaining the interior hotel premises.
• Storing and issuing hotel linen and uniforms.
• Ensures that all guestrooms, function room, public area, back of the house areas and their surroundings are conforming to the hotel standards of cleanliness, maintenance and orderliness.
• Inspects hotel rooms and premises regularly; ensures that furnishing, facilities and equipment are cleaned, repaired, maintained and replaced as necessary and informs Management of requirements; sees to it that deficiencies in work of personnel are corrected.
• Determines need for general cleaning, repairs and remodeling; schedules such work activities in coordination with Engineering and Front Office. 
• Personnel according to established procedures, conducts training meetings to discuss problems and future plans, gives information and assignment, etc.
• Briefs Floor & Linen Supervisor on function, VIP arrivals and other events, which will necessitate additional or special preparations.
• Controls and sees to the adequacy of inventory of all necessary housekeeping materials, supplies and linen.
• Finalizes reports on periodic inventories of linen and uniforms; submits the same to Guest Service Manager.
• Coordinates with Front Office regarding room transfer, guest charge and other problems or requirements regarding guest accommodations and billing.
• Prepares Housekeepers report on room occupancy.
• Ensures the availability of linen and uniforms as required.
• Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily.
• Approves and/or prepares maintenance orders, work orders, requisitions, reports on guest complaints and other inter-office memoranda.
• Prepares Housekeeping Annual Budgets.
• Performs duties common to all supervisors and other duties as may be assigned.
• Monitors and controls the activities for house and guest laundry.
• Oversees the daily movement of guest activities and be able to resolve any guest complaints.
• Handles and resolves all guest queries and complaints in an efficient manner and to establish an aim.
• Maintains relationship with all guest of the hotel.
• Through close supervision recommend improvements and changes to the operation of the Housekeeping Department especially creating service standard of the hotel.
   

Qualifications

• Has experience in the same position at least 2 years.
• Strong leadership skills and good interpersonal skills
• Excellent Communication Skills (Thai, English & Effective people management and interpersonal skills

Additional Information

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.