General Manager
About the job
Are you a strategic leader with a passion for hospitality, people and purpose-driven performance?
Zoku provides a home for (business) travelers who want to live in a city for between a few days and a few months. We’re a new type of hotel, offering a relaxed place to stay, live, co-work and socialize – while wiring guests into the local scene. Recognized globally for its forward-thinking concept, Zoku has received wide international acclaim, press coverage and design awards for reimagining the future of hospitality.
ABOUT ZOKU AMSTERDAM
Opened in 2016, Zoku Amsterdam is located in the heart of the eastern Canal District. With stunning rooftop views, a buzzing social space, and a strong local community presence, it has become a creative hub for international travelers, freelancers, and locals alike. The property features 133 Lofts, flexible meeting rooms and event spaces, coworking spaces, outdoor terraces and gardens, and a lively rooftop restaurant and bar that reflect Zoku’s mission to blend work and play in a purposeful way.
YOUR ROLE IN A NUTSHELL
As our General Manager in Zoku Amsterdam, you’ll oversee all aspects of operations, team development, guest satisfaction, and financial performance. You are the local face of Zoku’s brand and purpose – building an engaged team, consistently delivering standout guest experiences, and ensuring the hotel thrives both culturally and financially. You’ll work closely with the Operations Director in Amsterdam and contribute to the strategic direction of Zoku.
WHAT YOU WILL BE DOING
Lead with clarity and purpose: You lead by example, creating a high-performing team culture grounded in trust, development and collaboration. You’re a hands-on coach who empowers others, builds capability, and cultivates accountability at every level. You work closely with all departments to ensure smooth day-to-day operations and a consistent guest experience.
Drive commercial success: You take ownership of the financial health of the property. You analyze performance, optimize the P&L, and implement strategies to grow revenue while keeping costs in check. You do this together with the commercial team. You’re not afraid to make bold decisions, and you’re balancing short-term action with long-term thinking.
Optimize for impact: You ensure all operational processes run like clockwork and continuously seek out ways to work smarter. You challenge the status quo and champion innovation to improve team productivity and guest satisfaction.
Live and breath the Zoku experience: You set the tone for a guest experience that feels personal, thoughtful and memorable. You lead from the floor, engage with guests and ensure the Zoku vibe is tangible in every space. You represent our values and embed a sense of community and care in everything we do.
WHAT YOU CAN EXPECT FROM US
A competitive salary, depending on experience.
Bonus structure linked to your annual KPI's.
Personal benefits package unlocked after your first year.
Access to Zoku employee discounts and friends & family rates at all .
Learning and development opportunities tailored to your growth.
Quarterly in-person strategy sessions with other GMs across Europe.
Full-time position (40 hours/week) in a B-Corp certified, design-led company.
A dynamic, diverse team with international colleagues and inspiring workspaces.
Delicious team meals served daily with a view of the city.
More about our values and perks can be found .
- Department: Management
About you
WHO WE ARE LOOKING FOR
YOU BRING
Strong leadership experience in the (inter)national hotel or short-stay industry in the Netherlands.
A track record in building high-performing teams and delivering operational excellence.
Deep understanding of financial performance, including budgeting, forecasting and P&L.
A commercial and entrepreneurial mindset, paired with a pragmatic, hands-on attitude.
Familiarity with Dutch hospitality laws and a commitment to compliance.
An authentic leadership style that motivates and unites people.
A passion for guest experience, service innovation and continuous improvement.
The ability to stay composed, lead with empathy, and think a few steps ahead.
MUST HAVES
3 to 5 years of experience as a Hotel or General Manager in a similar setting.
Fluency in English (spoken and written), Dutch fluency is a pre.
EU citizenship or a valid work visa for the Netherlands.
Full availability and flexibility in working hours; hospitality doesn’t do 9 to 5.
- Language required: English.
The company
Zoku has invented a new category within the hotel industry with its home-office hybrid concept and award-winning Zoku Loft. Opened in 2016 by Dutch entrepreneurs Hans Meyer and Marc Jongerius, Zoku is named after the Japanese word for family, tribe or clan. Zoku facilitates international living, working and conscious traveling for the growing population of globetrotting professionals, digital nomads and remote workers. Its multipurpose business facilities make it a hospitality frontrunner in the future of work, providing hybrid work solutions for employees to reconnect while working-from-anywhere. The bold concept, which goes far beyond the standard hotel proposition of “putting heads in bed”, has won numerous awards, received rave reviews from guests and is praised for its vibrant Social Spaces, sustainability initiatives and unique community that facilitates connections between residents and locals. Zoku achieved B Corp certification in 2018, becoming one of the first hotels in the world to receive this recognition, and was voted “one of the 25 coolest hotels in the world” by Forbes. Zoku expanded to include three new locations to its portfolio of European hubs: Copenhagen, Vienna, and Paris.
