JAPAN - Japanese Speaking Explorer Staff
About the job
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
ROLE OVERVIEW
• Part of our Hotel Administration team on our Ocean vessels, the Explorers Staff provide guests with a friendly, personalized front-desk service to ensure guest satisfaction and promotes, sells and dispatches shore excursions offered at various ports of call.
• The Explorers Staff reports to Senior Receptionist, Guest Services Manager, Shore Excursions Manager and Associate General Manager.
WHAT YOU WILL DO ON BOARD
• Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests.
• Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.
• Maintain a working cash float, collect payments, and register credit cards, for processing.
• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.
• Become knowledgeable about itinerary-related ports of call, shore excursions and all shipboard activities.
• Follow up with guest’s concerns involving the hotel department in order to reach guest satisfaction.
• Register all guest interaction in feedback log tool. Ensure that guest concerns received at the Explorers Desk are settled accordingly.
• Undertake concierge duties such as booking restaurants and other activities onboard and ashore.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
ROLE OVERVIEW
• Part of our Hotel Administration team on our Ocean vessels, the Explorers Staff provide guests with a friendly, personalized front-desk service to ensure guest satisfaction and promotes, sells and dispatches shore excursions offered at various ports of call.
• The Explorers Staff reports to Senior Receptionist, Guest Services Manager, Shore Excursions Manager and Associate General Manager.
WHAT YOU WILL DO ON BOARD
• Ensure that guest concerns received at the Explorers Desk are settled according to Viking’s STAR Service Standards; receive and inventory lost and found items according to company policies and procedures; prepare the berthing list, guest list, cocktail invitations, gift orders and special orders from the ship’s management to guests.
• Process all guests at embarkation/registration according to the Viking’s relevant Standard Operating Procedures. This includes check-in, collecting passports and other documents.
• Maintain a working cash float, collect payments, and register credit cards, for processing.
• Assist with tour dispatch and execution; regularly escort guests on shore excursions to monitor the quality of tours and to ensure that a high standard of product and port knowledge is maintained.
• Become knowledgeable about itinerary-related ports of call, shore excursions and all shipboard activities.
• Follow up with guest’s concerns involving the hotel department in order to reach guest satisfaction.
• Register all guest interaction in feedback log tool. Ensure that guest concerns received at the Explorers Desk are settled accordingly.
• Undertake concierge duties such as booking restaurants and other activities onboard and ashore.
- Number of positions: 10
- WHY JOIN VIKING? Elevate Your Career Regardless of where you are on your career journey, Viking can help you in reaching new destinations with: • Paid training program in skills and approach to premium hospitality services • On-the-job coaching to help you advance rapidly • A lifelong network of hospitality professionals from many different countries • Internal transfer opportunities to River, Ocean and Expedition ships On board our ship • Lodging, meals, unlimited Wi-Fi, uniforms, and laundry are free of charge for all crew members Crew cabins with only 2 berths (you will have one roommate). • Travel to/from the ship provided by Viking • Crew-only deck, dedicated recreational spaces and activities • Access to use the guest fitness center during certain hours Employee benefits • Referral program • Loyalty bonuses • Tax-free salary
- Department: Reception Steward
About you
ABOUT YOU
• A required minimum of one year’s experience in a front of house role at a premium brand hotel or resort.
• Shipboard experience is preferred.
• Fluent in Japanese and English - must be able to address any kind of information in an adequate manner with excellent oral and written Japanese and English communication skills – the ability to speak an additional language is an advantage.
• Guest-focused, service-oriented, positive personality, flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.
• Ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.
• A required minimum of one year’s experience in a front of house role at a premium brand hotel or resort.
• Shipboard experience is preferred.
• Fluent in Japanese and English - must be able to address any kind of information in an adequate manner with excellent oral and written Japanese and English communication skills – the ability to speak an additional language is an advantage.
• Guest-focused, service-oriented, positive personality, flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently.
• Ability to handle difficult guests and/or situations with grace, professionalism and rational thinking and the ability to present adequate solutions.
• Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems; must demonstrate excellent management and organizational skills; experience in cash handling and foreign currency exchange is required.
- Languages required: Japanese and English.
The company
THE VIKING STORY
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.