Senior Analyst, Product Health
About the job
Royal Caribbean International is seeking a highly skilled Captive Portal Sr. Analyst to support and optimize our onboard Wi-Fi network across our fleet of cruise ships. This role requires a deep understanding of network architecture, data flow, and core networking principles to ensure seamless connectivity and an optimal guest experience.
Key Responsibilities
* Oversee and support the captive portal system that manages guest and crew Wi-Fi access onboard.
* Analyze, troubleshoot, and optimize network performance to enhance the user experience.
* Collaborate with cross-functional teams to improve authentication processes, security protocols, and system integrations.
* Monitor data flow, network traffic, and overall system health to identify and resolve issues proactively.
* Implement best practices for network security and compliance with maritime connectivity standards.
* Work with vendors and internal teams to deploy updates, patches, and new configurations.
* Provide technical documentation and training for onboard IT staff.
Qualifications & Experience:
* Bachelor's degree in computer science, Information Technology, or a related field.
* Strong understanding of networking architecture, protocols (TCP/IP, DNS, DHCP, RADIUS, etc.), and data flow principles.
* Experience with captive portal solutions, authentication methods, and Wi-Fi network optimization.
* Proficiency in network troubleshooting tools such as Wireshark, packet analyzers, and monitoring systems.
* Ability to work in a fast-paced environment with remote support for a global fleet.
Preferred Skills:
* Certifications (nice to have): CCNA, CCST, or similar networking credentials.
* Experience in maritime or hospitality Wi-Fi networks is a plus.
* Strong problem-solving skills with a proactive approach to issue resolution.
#LI-FE1
Key Responsibilities
* Oversee and support the captive portal system that manages guest and crew Wi-Fi access onboard.
* Analyze, troubleshoot, and optimize network performance to enhance the user experience.
* Collaborate with cross-functional teams to improve authentication processes, security protocols, and system integrations.
* Monitor data flow, network traffic, and overall system health to identify and resolve issues proactively.
* Implement best practices for network security and compliance with maritime connectivity standards.
* Work with vendors and internal teams to deploy updates, patches, and new configurations.
* Provide technical documentation and training for onboard IT staff.
Qualifications & Experience:
* Bachelor's degree in computer science, Information Technology, or a related field.
* Strong understanding of networking architecture, protocols (TCP/IP, DNS, DHCP, RADIUS, etc.), and data flow principles.
* Experience with captive portal solutions, authentication methods, and Wi-Fi network optimization.
* Proficiency in network troubleshooting tools such as Wireshark, packet analyzers, and monitoring systems.
* Ability to work in a fast-paced environment with remote support for a global fleet.
Preferred Skills:
* Certifications (nice to have): CCNA, CCST, or similar networking credentials.
* Experience in maritime or hospitality Wi-Fi networks is a plus.
* Strong problem-solving skills with a proactive approach to issue resolution.
#LI-FE1
- Department: Other
About you
- Language required: English.
The company
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.