Night Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

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Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.

Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.

Participates in the development, implementation and review of the policies, procedures, practices and standards.

Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.

Recommends changes in methods, equipment or Employees so as to improve departmental standards and productivity.

Ensures adherence to company and hotel policies by all departmental employees.

Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.)

Efficiently followed and monitored so as to ensure maximum comfort levels.

Monitors billing procedures to ensure accurate payment thereby maximizing organizational profitability.

Ensures adherence to all statutory requirements by the Front Office.

Ensures all front Office documents & records are maintained as per operational/ organizational requirements.

Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.

Responsible for the efficient handling of all the room Reservations & their processing thereafter.

Conduct Briefing Sessions regularly.

Familiarity with all Front Desk and Cashiering functions.

Responsibility towards guest ledger, long stays guests and pay masters.

Greet and welcome VIP guests upon their arrival and escort them to their rooms.

Identifies training needs, plans activities and oversees their implementations for all FO sections.

To ensure you read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

To respond to any changes in the department as dictated by the needs of the hotel.

To be flexible and extend job duties to carry out any other reasonable  duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To attend training and meetings as and when required.

 To carry out any other reasonable duties and responsibilities as assigned by General Manager.

Qualifications

University degree in hotel management

Preferably luxury brand experience in a similar position

Excellent communication and organization skills

Excellent reading, writing and oral proficiency in English Language

Strong interpersonal and problem solving abilities

Ability to work within a team

Ability to work under pressure in a fast past environment

Ability to focus attention on guest needs, remaining calm and courteous at all times