ASSISTANT MAITRE D’

We are looking for an Assistant Maitre D' who is passionate about hospitality, attention to detail, and leadership skills to support the operational management of our restaurants. This person will play a key role in delivering an exceptional guest experience by ensuring team coordination and close collaboration with the kitchen and other departments.

Responsabilities:

• Assist the Head Maitre D’ in managing and supervising daily restaurant operations
• Coordinate and assign tasks to the team to ensure an efficient workflow
• Ensure the waitstaff is well informed about menus, promotions, and special events
• Oversee dining room setup before service and ensure cleanliness and maintenance of the area
• Guarantee service standards are met in our restaurants and bars, and ensure the team maintains a professional attitude
• Support shift planning and adjust operations based on resort occupancy, as well as assist in staff performance evaluations
• Participate in staff training and development, ensuring all team members are trained in service techniques and protocols
• Supervise administrative tasks in coordination with HR and Administration
• Collaborate in planning special events and services within the resort
• Evaluate team members when needed and report any cases requiring warnings, disciplinary actions, or performance improvement plans (PIPs)
• Handle guest inquiries, complaints, and feedback promptly and professionally
• Ensure the restaurant complies with all food safety and health regulations
• Identify opportunities to improve and optimize service delivery
• Actively contribute to the resort’s sustainability plans and involve the team in achieving goals
• Support inventory management, including overseeing supplies and placing orders as needed
• Foster a positive and motivating work environment for the team
• Assist the Head Maitre D’ in preparing reports and managing daily operations

• Minimum 2 years of supervisory experience in Food & Beverage or related roles in a high-end restaurant or hotel
• Excellent communication and team leadership skills
• Strong focus on customer service and problem-solving
• Team player with solid organizational abilities
• In-depth knowledge of food safety regulations and service standards in the industry
• Responsible and proactive attitude
• Proficiency in MS Office and other relevant software
• Flexible availability, including evenings, weekends, and holidays
• High proficiency in English and Spanish; German or another language is a plus
• Formal training in Hospitality or Culinary Arts is a plus
• Ability to work under pressure and flexible hours, including weekends and holidays