Shore Excursions Product Development Specialist
About the job
The best of your adventures is the one you have yet to sail!
Job Purpose
MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
The Shore Excursions Product Development Specialist offers support both to the local and to the headquartered Shore Excursions Product Development departments; this area is in charge for overseeing product content and delivery, negotiating costs, developing new tours, with the aim to grow revenue and improve guest satisfaction in specific geographical regions.
Key Accountabilities
*Execute administrational tasks in the office and support the teams in updating master product shore excursion files in a timely manner to meet seasonal deadlines;
*Import Shore Excursions codes and related costs and prices in the systems MMS, CrunchTime and Otalio;
*Coordinate and compile the repository of contractual documents such as actual database;
*Assist the Shorex Product Development Managers on the production and preparation of Tour Operators Contracts and Addendums for the regions and in the administrative and operational emails to be sent to Operational Departments;
*Monitor and Update Tour Operators Insurance and expiration dates in our database;
*Revise the Daily Reports / Comment Forms and follow-up on the issues while keeping the Product Development Team well informed.
Qualifications
*On board cruise ship experience in an administrative role is considered an advantage;
*Fluency in English, Italian; any additional language is as great advantage;
*Strong knowledge of the Microsoft Suite of office products, in particular Excel, Word, PowerPoint & Publisher;
*Ability to work on Fidelio, MMS, Otalio and Crunchtime (update codes, add costs and etc.) is a great advantage;
*Bachelor's degree in Tourism, Business Administration, Executive Secretariat or Languages;
*Flexibility;
*Good Analytical skills.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: Other
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Shore Excursions Product Development Specialist
Multiple locations
Full-time, Indefinite
Start Date:
