Shore Excursions Operations Specialist

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Job Purpose

In line with business guidelines and needs, the Shore Excursions Operations Specialist provides operations support, analysis and coordination to MSC Cruises Shore Excursions on board the ships, managing the excursions programme with local providers.

Key Accountabilities

*Work on the availability of the excursions for each ship, checking the allotment, any deadline and guides availability with the local providers;
*Work in agreement with Corporate Tour Managers in Geneva, dealing with the prepayment of services to be considered for specific reasons (e.g. venue, tickets, vehicles etc.);
*Check the contracted excursions Geneva Shorex Product Development and technical sheets provided by the Operators, so that they will comply with the excursion descriptions;
*Send operational instructions to the ships and prepaid bookings/nationality breakdowns to the Operators and ships;
*Work with Corporate Tour Managers and solve issues arising during the excursion, also on last minute basis and revise Shorex programme in case of unforeseen event or itinerary change, supporting the ship with complain requests from the guests;
*Check cruise timetable with UK Port Ops Dept and request info or change about call timings for operational reasons;
*Check with Shorex Group and Setup Team the allotment to be loaded in the system in order to satisfy the request from groups or individual guests;
*Request ship report with feedback about the operations and guests' satisfactions and have follow-up with the Operator in order to improve the products for future calls;
*Check with local suppliers any restriction or rules about MSC Bike Excursions Project.

Qualifications (skills, competences, experience)

*At least 2 years' experience in the Cruise industry or tour operator in worldwide shore excursion operations;
*Fluent English; any other EU language is considered an advantage;
*Strong command of Microsoft Office;
*Excellent multitasking and team building skills;
*Problem solving skills and ability to work under pressure due to last minute event requesting prompt action;
*Availability to travel for business trips (30%);
*Operative support on call availability during the weekends and holidays.

Visa requirements (if any)

*Right to work in Italy.

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here