Senior Manager of IT Insourcing & Offshore Operations
About the job
The best of your adventures is the one you have yet to sail!
Your Purpose
As the Senior Manager of IT Insourcing & Offshore Operations, you will lead the strategic initiative to establish and manage offshore IT delivery centres while driving the insourcing of critical IT competencies. Your role will ensure cost optimisation and build strategic IT capabilities that align with the organisation's goals. This role is based in (Geneva).
Your Impact
Develop and implement IT insourcing strategies, identifying critical competencies for internalisation and creating detailed transition plans.
Establish and manage offshore/nearshore IT delivery centres, including location selection, setup, and operational management.
Oversee workforce planning strategies for insourcing and offshore operations, ensuring seamless transition and operational continuity.
Collaborate with vendors to manage transition processes, ensuring effective knowledge transfer.
Develop cost-optimisation models and track the benefits of insourcing and offshore operations.
Build and lead high-performing multicultural teams, fostering a culture of excellence and continuous improvement.
Establish governance frameworks and KPIs to measure the performance of offshore centres and insourcing success.
Partner with IT and business stakeholders to align insourcing strategies with organisational objectives.
Manage relationships with local authorities, vendors, and partners in offshore locations, ensuring compliance with regulations and company policies.
Your Journey so far
You hold a degree in Computer Science, Business Administration, or a related field.
You have 8 to 10 years of IT management experience, including proven success in offshore operations and vendor management.
You have experience establishing and managing offshore IT centres, preferably across multiple locations.
You have successfully led large-scale insourcing initiatives and organisational transformations.
You thrive in global environments, managing diverse talent markets and service delivery models.
You have demonstrated strong financial acumen and the ability to implement cost-optimisation strategies.
Your Essentials
Strong expertise in IT governance frameworks and quality management systems.
Proven ability to build and lead multicultural teams across multiple locations.
Excellent stakeholder management and communication skills.
Fluency in English is mandatory; additional languages are beneficial.
Ability to work effectively with external partners and internal teams, delivering operational excellence.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: IT & Technology
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Senior Manager of IT Insourcing & Offshore Operations
Multiple locations
Full-time, Indefinite
Start Date:
