IT Service Architect
About the job
The best of your adventures is the one you have yet to sail!
JOB PURPOSE
MSC Cruises is the world's third-largest cruise brand as well as the leader in Europe, South America, the Gulf region, and Southern Africa with more market share in addition to deployed capacity than any other player. It is also the fastest-growing global cruise brand with a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is one of the two brands that sit within the Cruise Division of MSC Group, the leading privately held Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. MSC Cruises - the contemporary brand - has a modern fleet of 22 cruise ships with three new vessels due to be launched in 2025, 2026, and 2027.
We are seeking a highly skilled IT Service Architect to join our Naples office, a key hub for our IT operations.
In this role, you will be responsible for designing, improving, and governing IT service architectures to ensure alignment with business objectives, focusing on key areas such as ITSM processes, IT infrastructure, and application landscapes.
KEY ACCOUNTABILITIES
* Reporting directly to the local IT Service Manager
* Develop, maintain, and optimize IT service architectures in alignment with the company's strategic goals.
* Design and oversee ITSM processes, ensuring compliance with industry best practices and MSC standards.
* Drive initiatives related to service design, availability, continuity, and capacity planning.
* Create and update service blueprints, roadmaps, and other architectural artifacts.
* Manage and mitigate risks related to IT services, ensuring alignment with SLAs and KPIs.
* Collaborate with cross-functional teams, including IT operations, development, and business stakeholders, to define service requirements and ensure seamless delivery.
* Conduct regular reviews of service portfolios to ensure they meet business needs and optimize costs.
QUALIFICATIONS (skills, competencies, experience)
* A minimum of 5 years of experience in IT service management area
* An understanding of the complete service lifecycle including concept through to sourcing, design, build, test, deployment and disposal management
* Strong expertise in ITIL frameworks and ITSM process design.
* Fluent in English; additional languages are an asset.
* Excellent communication and interpersonal skills to engage effectively with technical and non-technical stakeholders.
* Strong problem-solving and analytical abilities with a proactive, results-driven approach.
* A bachelor's degree in computer science, Information Technology, or a related field is preferred.
VISA REQUIREMENTS
* Right to work in Italy
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: Maintenance
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
IT Service Architect
Multiple locations
Full-time, Indefinite
Start Date:
