Future Journeys Manager

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group's hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travellers.
An exciting opportunity exists for a talented Sales Professional to join our newly created luxury travel brand Explora Journeys and to to lead out Onboard Sales. The Future Journeys Manager is responsible for managing the overall direction and strategy for the Onboard Cruise Sales (Future Journey) Program. This includes total P&L ownership, and responsibility for the growth of over 10% YOY in Onboard Cruise Sales annually. The successful candidate will be expected to develop, coordinate and implement strategies, policies and marketing programs to improve the fleet's marketability and increase overall revenue generation for Explora Journeys. This role is based in the office out of our Headquarters in Geneva.

Your Impact

*Provide remote, daily leadership and direction to a team of ship-based Future Journeys Advisors (FJAs).
*Lead team of FJAs to maximize revenue through the creation of training programs, sales techniques, marketing collateral, incentive programs and business KPI's for tracking results daily.
*Develop and implement marketing programs for digital, print, television, social campaigns, and onboard sales events to maximize percentage of guests who book their future cruise onboard.
*Have direct leadership responsibility for all areas of recruiting, performance evaluations, sales initiatives, motivation, contests, reporting, KPI generation, policy and procedures, and continued development of employees.
*Establish ship specific goals based on the overall Explora Journeys growth targets. Convey all target goals with the shipboard leadership teams and shoreside senior management.
*Develop, implement, analyse, and maintain standing incentive programs for the FJAs to attain revenue targets.
*Partner with senior management shoreside to achieve key initiatives, together with Sales, Revenue Management, Hotel Operations, Food and Beverage, Marketing, Entertainment, Human Resources, Deployment and Onboard Revenue.
*Partner with Shipboard Steering Committees to drive the operational and marketing needs in supporting the program.
*Liaise with Sales Team in Geneva, Field Sales, Consumer Outreach, Agency executives, and partners to ensure global exposure of the onboard program, generating traffic, conversion of Open Bookings, and continued revenue generation.
*Develop capital proposals, plans, bids, financial reviews, project scope, and management execution in conjunction with New Build and Refurbishment Teams, internal and external contractors, IT processes to maximize efficient and productive use of the Cruise Sales areas fleet wide.
*Develop and monitor annual operational budgets.

Your Journey so far

*5-7 years previous cruise industry sales experience is a must
*3+ years managerial experience required (must have experience managing a team of sales or revenue generating teams)
*3+ years of shipboard sales experience preferred

Your Essentials

*Bachelor's Degree or equivalent training/education required
*Must be knowledgeable in shipboard operations, procedures and services relative to competitors
*Must have the natural ability to inspire and motivate a largely remote sales team around the world
*Must have excellent English written and verbal communication skills; multilingual is a plus
*Must have demonstrated ability to promote a collaborative environment with direct reports
*Must be able to build relationships with decision-makers of all operational areas, as well as the team both onboard and shoreside
At Explora Journeys, we are redefining luxury ocean travel - where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world's most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here