Director, Commercial Itinerary Planning
About the job
The best of your adventures is the one you have yet to sail!
Your Purpose
MSC Cruises, the world's third largest cruise line brand is expanding its Operations team in the USA. Reporting to the VP Itinerary Planning, Port Operations & Commercial Services , the Director, Itinerary Planning will assist in the creation, optimization, and continuous improvement of itineraries to ensure alignment with MSC Cruises' commercial goals and operational efficiency.
This is a hybrid position requiring 3 days per week in the office, in Miami.
Your Impact
* Support the Director of Port Ops US in the ideation of the itineraries for the North America deployment
* Verify feasibility and availability of future itineraries and manage the berthing reservation process;
* Coordinate with port agents to check berth availability and handle any last-minute changes to itineraries.
* Optimize arrival / departure times to enhance guests experience and overall Cost optimization
* Evaluate Itineraries by analyzing the P&L of each itinerary
* Work with the VP of Itinerary Planning, Commercial Executives, and Operations teams to optimize routes, taking into account operational constraints, port infrastructure, and seasonal factors.
* Monitor and make adjustments to existing itineraries to improve operational efficiency, profitability, and guest satisfaction.
Your Journey so far
* A minimum of 5-7 years of experience in itinerary planning, port operations, or a related field within the cruise or travel industry.
* Proven experience in managing budgets and conducting financial analysis, including evaluating P&L for itineraries.
* Strong understanding of cruise industry trends, port operations, and regulations.
* Strong communication and interpersonal skills for engaging with internal teams, vendors, port authorities, and industry stakeholders.
* Strong strategic thinking and problem-solving abilities, with a focus on operational efficiency and profitability.
* Ability to travel as required to visit ports and attend industry events.
* Bachelor's degree in Business, Hospitality, Maritime Operations, or a related preferred
Your Essentials
* US Passport or US Permanent Resident
* MSC Cruises is an E-Verify employer
MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Department: Sales
The company
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Director, Commercial Itinerary Planning
Multiple locations
Full-time, Indefinite
Start Date:
