MSC Cruises

Posted

Asst. HUB Manager / Asst. Photo Manager

About the job

Where passion meets opportunity
The best of your adventures is the one you have yet to sail!

Your Purpose

As the Assistant HUB Manager, you will play a vital role in elevating our guests' experiences by managing photo and video services onboard. Your mission is to support the HUB Manager in overseeing daily operations, driving sales, and fostering a dynamic team environment. You'll contribute to preserving memorable moments for our guests while upholding the highest standards of service excellence.

Your Impact

Your leadership and sales expertise will directly enhance the success of our onboard photo and video services. By managing a motivated team, achieving sales targets, and ensuring operational efficiency, you'll help create unforgettable experiences for our guests. Your customer-focused approach will ensure each guest interaction is personalized and professional, reinforcing our brand's commitment to exceptional service.

Your Journey So Far

Here's what we're looking for:
1. Minimum three years of proven experience in a similar role, such as Assistant HUB Manager, Assistant Photo Manager.
2. Ship experience in a similar role.
3. Demonstrated sales expertise with a strong track record in a customer-facing role, ideally within retail or hospitality.
4. Experience managing teams and achieving sales targets, with the ability to inspire and guide others.
5. Proficiency in English (at least a b2 level), with excellent communication and interpersonal skills.
6. Familiarity with photo and video sales is a significant advantage, as is knowledge of digital editing tools and equipment.

Your Essentials

To succeed in this role, you'll need:
1. Support the HUB Manager in overseeing day-to-day operations of the photo department, ensuring smooth workflows and efficient service delivery.
2. Drive sales performance by implementing effective strategies, motivating the team, and monitoring progress against targets.
3. Ensure the team provides exceptional guest service, helping guests capture and cherish their cruise memories.
4. Assist with inventory management, operational reporting, and maintaining quality control standards.
5. Act as a role model and mentor to the team, fostering a culture of collaboration, professionalism, and excellence.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here

Department: Marketing

The company

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.

Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.

This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

Join our team and see how much you can grow!