PHONE OPERATOR . Anantara Vilamoura Algarve Resort . PORTUGAL

Minor International

Posted

PHONE OPERATOR . Anantara Vilamoura Algarve Resort . PORTUGAL

About the job

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

ROLE AND RESPONSABILITIES:
As Operator (M/F), you will report to the Front Office Manager and will be responsible for ensuring general telephone service, establishing internal and external calls. Makes the establishment of contacts with the outside at the request of customers. Provides information to customers about the facilities and services of the Hotel. Identifies and handles, if possible, complaints, taking into account the need to ensure a good relationship environment and guarantees support to the Business Center and performs administrative support tasks at the reception, complying with standards and procedures, in order to guarantee the provision of a service of quality and excellence, exceeding customer expectations. As Phone Operator you will also be responsible for Room Service requests.

Qualifications

WE LOOK FOR CANDIDATES WITH:
- Genuine smile
- Good presentation and friendliness
- Customer orientation
- Passion for service
- I like teamwork
- Professional attitude
- Time flexibility
- Autonomy
- Professional experience in similar roles. 4 or 5 star hotels
- Knowledge of Portuguese and English and preference for another Foreign Language (fluent in speaking).
- Mandatory minimum education
- Computer knowledge from the user's perspective

Additional Information

WE OFFER:
. Integration in a dynamic team, focused on a service of excellence
. Remuneration compatible with the role
. Continuous Training Plan to enhance career development
. Access to the e-learning training platform
. Possibility of functional, national and/or international mobility
. Incentives and Benefits Plan

Leisure:
. Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
. Additional Dismissal Day to Celebrate Anniversary Day
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:
. Health insurance
. Healing Medicine

Generic:
. Dining room with free access
. Participation in various internal actions and in social and environmental responsibility projects
. Protocols with local partners - access to discounts for employees