BOOKING AGENT . Anantara Vilamoura Algarve Resort . PORTUGAL

Minor International

Posted

BOOKING AGENT . Anantara Vilamoura Algarve Resort . PORTUGAL

About the job

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

ROLE AND RESPONSABILITIES
As a Booking Agent (M/F), you will report to the Front Office Manager and will be responsible for ensuring the fulfillment of booking services in the different channels (phones/email/web), direct or indirect, from the booking request to its confirmation. It carries out commercial outbound and promotional campaigns, up-selling and cross-selling actions and manages conflicts/complaints in order to guarantee a quality and excellence service, actively and decisively contributing to exceed customer expectations.

Qualifications

WE LOOK FOR CANDIDATES WITH:
- Genuine smile
- Customer orientation
- Passion for service
- Professional attitude
- Teamwork
- Autonomy and Initiative
- Professional experience in similar roles. 4 or 5 star hotels
- Time flexibility
- Knowledge of Portuguese and English and preference for another Foreign Language (fluent in speaking).
- Minimum 12th year of schooling or Professional Course adapted to the role
- Good level of general knowledge and knowledge of the hotel's destination
- Computer knowledge: Microsoft Office, Internet, Database and specific applications for the accommodation/hospitality.

Additional Information

WE OFFER:
. Integration in a dynamic team, focused on a service of excellence
. Remuneration compatible with the role
. Continuous Training Plan to enhance career development
. Access to the e-learning training platform
. Possibility of functional, national and/or international mobility
. Incentives and Benefits Plan

Leisure:
. Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation . F&B, among others;
. Additional Dismissal Day to Celebrate Anniversary Day
. Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:
. Health insurance
. Healing Medicine

Generic:
. Dining room with free access
. Participation in various internal actions and in social and environmental responsibility projects
. Protocols with local partners - access to discounts for employees