Company Description

Fondato nel 2008 da Serge Triganò e dai suoi figli Jérémie e Benjamin (co-fondatori di Club Med), Mama Shelter è un luogo in cui puoi mettere in scena la tua vita quotidiana.

Si tratta di luoghi atipici, dove tutti si sentono a casa, luoghi nati da una miscela di influenze, libertà, sensazioni ed emozioni. Ogni Mama racconta la storia della città in cui si trova e tutte le influenze si fondono insieme. Offriamo ai nostri ospiti un'atmosfera gioiosa e un servizio eccezionale ad un prezzo accessibile a tutti. Più che camere e ristoranti, Mama Shelter è un moto continuo, un'atmosfera vibrante: un vero e proprio  rifugio urbano, non solo esteticamente gradevole  è moderno ma anche popolare, accogliente e sexy. Qualunque sia il motivo, noi siamo tutti qui per rendere l'esperienza del cliente il più indimenticabile possibile.
La nostra missione?: portare piccoli momenti di felicità alle persone.

La nostra crescita ci permette di dare dei fantastici percorsi di sviluppo ai nostri team members promuovendo promozioni interne e/o crescendo in altre realtà internazionali, e non è solo una questione di diploma o di anni di esperienza! 

Mama Shelter fa parte di Ennismore, un gruppo alberghiero creativo che affonda le sue radici in culture e destinazioni, con un portafoglio globale di brands. Ennismore è una joint venture con Accor, fondata nel 2021.

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Il nostro impegno per la diversità e l'inclusione:
Mama è un'azienda inclusiva e la nostra ambizione è quella di reclutare e promuovere talenti diversi. Le nostre pubblicità sono neutre dal punto di vista del genere; qui si utilizza il genere maschile per semplificare il testo.

Job Description

As an Assistant Restaurant & Bar Manager and ambassador of the Mama brand, while representing the Company, you are expected to embody the Mama Spirit. Being genuine, kind, considerate, courteous, thoughtful, positive and respectful to ALL Mama Family Members, guests, vendors, contractors and anyone within Mama Shelter. This also includes being mindful of these characteristics while representing Mama Shelter at any time. Mama is like an urban kibbutz, providing our guests with a fun, friendly, personal human experience. Your amazing attitude is vital to Mama’s success.  

 

Objective: The Assistant Restaurant & Bar Manager is ultimately responsible for the restaurant team, ensuring floor operations are running smoothly and consistently throughout all services, including staff supervision, guest service, training, and administrative duties. He help and assist the Manager to accomplish all the operation and organization duty for the Restaurants and Bars. 

Qualifications

Essential Duties and Responsibilities: 

• Be on the floor and Check set up prior to service start time. 

• Be on the floor to ensures smooth service for all guests visiting restaurants, bars, and ateliers. 

• Ensure rotas are aligned in reflection to our wage budgets and fair to the staff involved. 

• Maintain uniform standards. 

• Conduct and supervision of F&B trainings as relevant, with monthly planning. 

• Communicate and store all relevant training material and documentation to all team members using the provided platforms. 

• Ensure all new members receive induction plan program. 

• Be responsible for job education, developing career of the staff. 

• Be on the floor to overseeing restaurant staff performance, ensuring quality service during all the services. 

• Maintain fluid communication between restaurant, bar team & kitchen teams. 

• Create and maintain a safe environment for team members. 

• Interacts with guest concerns, requests, and suggestions ensuring a high standard of guest satisfaction including customer complaints focused to improve the monthly feedback target. 

• Assist the manager in all the operation duties and present constantly new idea/project focus to improve the operation and organization of the restaurant. 

• Participates with monthly inventory following accounting protocols and ensure to respect the monthly beverage cost. 

• Ensure all POS systems are up to date and managed properly. 

• Ensure Res Diary is fully functional. 

• Weekly check of the web site menu and ensure the update calendar events.  

• Respond to emails and respect the deadlines requested by the direct Manager. 

• Organize and contribute to weekly/monthly meetings with different role department as supervisor, chef de rang, F&B receptionist, commis de rang. 

• Attend and contribute to monthly F&B management meetings and every meeting request by the managers. 

• Keep detailed records of daily, weekly, and monthly costs and revenues.  

This job description reflects the present requirements of the post. As duties and responsibilities change and develop the job description will be reviewed and be subject to amendment in consultation with the F&B Manager. 

Additional Information

Soft skills 

 

• Team Spirit 

• Excellent communication skills 

• Problem solving and conflict-staff skills. 

• Positive attitude 

• Attention to details.  

• Multitasking skills 

• Organizational capacity 

• Empathic communication 

• Customer orientation 

• Time management