Junior Reservations Agent
About the job
We are looking for a talented and enthusiastic Junior Reservations Agent to join our Cluster Reservations Team.
Job Overview
As Junior Reservations Agent, you will handle requests from guests, companies and travel agents via phone or other platforms. You will also be working together in a team supporting day-to-day activities and generating monthly revenue targets.
Responsibilities
- Creates and maintains reservation records and support with administrative duties
- Adhere to company policies, procedures, and industry regulations when handling reservations and customer interactions. Helps develop room revenue and occupancy forecasts, by determining room rates based on the selling strategies of the hotel
- Communicate and build rapport with internal stakeholder and ensure collective collaboration
- Prepare reports using both computerised reservation system and other computer software
- Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques.
- Anticipate guest needs and provide an exceptional guest service in a timely manner, accurately and efficiently
- Handling Reservations: Receive and process incoming reservation inquiries via phone, email, or online platforms.
- Providing Information and Assistance: Answer customer inquiries regarding travel options, rates, availability, and any other relevant information. Offer recommendations based on customer preferences and provide details about additional services or amenities available.
- Resolving Issues and Complaints: Act as a point of contact for customers encountering issues during their travel arrangements. Address complaints, resolve problems
- Maintaining Records and Documentation: Keep detailed and accurate records of customer interactions, reservations, and any related correspondence.
- Sharing Room in Staff Accommodation or Assistance to find accommodation may be provided
- - Laundry service for business attire; - Two Hundred Euro (€200) annual allowance for business attire; - Free meals in the Team Restaurant whilst on duty; - Discount in our Wellness Spa Services - Discounted prices on our Hair Salon Services - 50% discount on the membership fee at our State of the Art Gym. - Discount when dining in our Food & Beverage outlets when off duty; - Discount on accommodation in our 6000 IHG Hotels & Resorts worldwide; - Private Health Insurance for employee and dependants
- Department: Reservations
About you
- Excellent interpersonal skills and communication both written and verbal
- Excellent organisational skills and ability to work independently
- Past experience in customer service, front office, guest relations or reservations will be an advantage
- Team player who values collaboration, knowledge-sharing, and fosters a positive company culture
- Language required: English. French and Italian are a plus
The company
InterContinental Malta has established itself as the Mediterranean’s leading hotel of distinction, exemplifying elegance and modern hospitality, while defining the essence of new luxury in Malta. Conveniently and centrally located in the prime area of St. George’s Bay, the hotel provides the space to unlock the vibrant lifestyle and culture of the islands. The hotel is within walking distance of the islands finest shopping, entertainment and nightlife venues, also 20 minutes drive from Malta International Airport and 15 minutes drive to Valletta, Malta’s historic capital city.
All 481 bedrooms are elegantly furnished having all the comforts expected of a luxury property, offering a masterpiece of chic and stylish design in a relaxed atmosphere. The Highline suites, Deluxe suites and Presidential suite are located on the hotel’s higher floors, here guests can avail themselves of the Club InterContinental lounge with its stunning views across the island and Mediterranean. The lounge also includes a private reception desk, panoramic rooftop infinity pool, meeting room and butler service. The Concierge team is also on hand throughout the day to provide insider knowledge vital for discovering and exploring the Maltese islands.
With with 10 seasonal restaurants and bars, the hotel offers varied local and international cuisine at all times of day, including seaside, indoor and al fresco dining. The hotel’s extensive leisure facilities include a lagoon styled outdoor pool, a heated indoor pool, the Planet Trekkers Kids Club, fitness centre, a spa with traditional Turkish hamam, hair salon and 24 hour room service. The revamped and extended InterContinental Beach Club includes an exclusive sandy beach and incorporates an array of amenities including bars, a restaurant, and water-sports facilities. The hotels extensive meeting and conference facilities offer guests over 6,000 sqm of space in 24 meeting rooms, including the state of the art InterContinental Arena Conference Centre.
