Night Auditor

Ensures the permanence of the reception during the night and ensures the quality of the services offered to clients. Is in charge of welcoming the guest and ensures Check In / Check Out.

Answers the phone at the reception

Prepares the next day’s arrivals (individual and group), prepares the letters addressed to the loyalty program’s members.

Performs the role of bellboy/valet during the night, upon guests’ requests.

Handles requests related to in-room Housekeeping (requests for extra beds, dental kit, etc.).

Checks the lobby’s and public spaces’ cleanliness during the night.

Manages the hotel’s parking’s opening and closing, checks the parked cars and charges the rooms accordingly.

Actively participates in the optimization of sales in his department and the hotel.

Knows perfectly the different types of rooms and their current rates.

Is fully familiar with the brand’s different loyalty programs to register guests.

Ensures the Front Office’s accounting: validation of invoices, collection of payments, preparation of accounting reports for the management.

Makes a report of the night and forwards any request from guests to the Front Office Agents taking over.

Higher degree in Hospitality Management.

Minimum 1 to 2 years of experience in a similar position in a hotel establishment of the same category (4- or 5-star) and capacity (+200 rooms).

Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.

Excellent computer skills and knowledge of Opera. Autonomy, rigor, reactivity.

Strong people- and service-orientation. Excellent interpersonal and communication skills.